CHARLESTON, SC A Live 5 News investigation has uncovered dozens of complaints filed against businesses that sell timeshares and luxury vacation packages. Click here to explore the Palmera Portfolio. 'unethical behavior' I was verbally abused and threatened by staff member. Palmera Vacation Club complaints View Full Report 33 Office Park Road #219 Hilton Head Island, SC 29928 | Get Directions (888) 887-2563 http://palmeravacationclub.com File a complaint in less than 5 minutes! There is so much we were told that just isn't true and I can go on and on but I blame myself for listening to his sells pitch. We have called 6 times-- always get a rep--but they do nothing --left 4 messages with their manager--not one returned call, have a email chain of over 12 emails--where I have made it clear--that I will not be continuing with the contract because what I was sold, is not what I am getting--or not getting. Contact Information 33 Office Park Rd Ste 218 Hilton Head, SC 29928-4655 Visit Website (843) 842-3490 Customer Complaints 20 complaints closed in last 3 years 10 complaints closed in last 12. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Alternatively, you may use, http://www.tripadvisor.com/help/how_to_edit_your_posts. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Palmera Vacation Club. Palmera Vacation Club - Timeshares / Vacation Rentals Forum Destinations and travel times are subject to availability and confirmed on a first come, first served basis. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted. My son in law own(s/ed ?) Vacation Club. Please visit RCI.com for details. Our records indicate the company failed to respond to the one complaint brought to its attention. ok, so we bought into Palmera a few years age stating we could have unlimited "smart stays" and were also able to grant them to any of our guests without us having to be there. Claim Business, Sign up for a Business Consumer Alliance account to manage your online storefront and complete your company's profile. Unlimited Vacation Club - Members Only Please! The Right to Cancel states "If you decide to cancel, you must notify the seller in writing of your intent to cancel by sending notice by certified mail, return receipt requested, or by another verifiable means, to" Hopefully I have covered all the basis by sending both FedEx and USPS certified. One of the many exciting benefits of your RCI subscribing membership is the ability to expand your options for vacations beyond the Palmera Vacation Club portfolio. Others, however, ask you to pay big up front for some promised future benefit. You can call member services, leave messages and never get a call back. Nothing that the salesman presented to us was true. With points-based ownership, timeshare owners can use their vacation points as currency, to spend as they wish. One of the many exciting benefits of your RCIsubscribing membership is the ability to expand your options for vacations beyond thePalmera Vacation Club portfolio. Use this comments board to leave complaints and reviews about Palmera Vacation Club. No. Barcelo bought out Occidental right . After the sales pitch we talked and decided this was a good deal and put down 10% or 850.00 deposit, and were told we would get information in about 30 days. Already have an account? All-Inclusive resorts may charge a mandatory all-inclusive fee. The cost, fees, points, maintenance yearly, I want to give it away, We just want to walk away from the contract. These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. And while we were waiting for our "guide", we saw several retirement-age couples fill out the paperwork to purchase. We arrived at 9am along with dozens of other potential buyers. as it is a completely free way to help other owners find TUG on the internet! Wyndham Timeshare. the good, bad, and the ugly.. SFX Preferred Resorts - vacation exchange? After about another hour, I finally got through to the right person. I am also going public and slamming Hilton Head with their presents and how they lure vacationers in for a so call deal of a life time offering free $100 and $200 Visa cards just to hear their spill, at least that what we were offered while on Vacation there. Some require stiff membership fees up frontusually several hundred up to thousands of dollarsand they may commit you to big annual fees indefinitely. ok, so we bought into Palmera a few years age stating we could have unlimited "smart stays" and were also able to grant them to any of our guests without us having to be there. I submitted a certified letter to the company with no response. Don't have an account? But that is not the best, when i tried to book a week in May, not one week was open, heading into April the cost was 5600 points. Report inappropriate content Robert F 2 posts 92. Share. Often, you can answer the scam-or-not question before you even see the details of a club promotion. The Mitchells say Vacation Inspirations offered them free carriage rides and a gift certificate for dinner if they listened to a travel presentation. Occidental Vacation Club Review: Barcelo/occidental vacation club is a Palmera Vacation Club - Timeshares / Vacation Rentals Forum I am old and cannot afford to pay for this time share. This will surely increase the credibility of your complaint. Hawaii TAT Broker ID #TA-023-193-6000-01. Hilton Head Island boasts natural beauty along with a playground of outdoor activities. My husband and I fell for this scam this past Saturday, June 8th, when we were there for the weekend. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. In January of 2016 the corporate resort staff told us they would buy his time share and, at a discount, use it as down payment on Share your photos and videos with others to prove the truth of your words. Please let me know what happened or who to contact. purchase it back from us. The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. Read Also: Sailboat Vacations In The Caribbean. RCI and related marks are registered trademarks and/or service marks in the United States and internationally. BBB Business Profiles are subject to change at any time. The points we purchased would get us a 1 bedroom unit during certain weeks of the year. I got a call in January. Palmera Vacation Club ratings, reviews and complaints - Time Shares We traveled to Hilton Head this past week to listen to a timeshare sales pitch with Palmera Vacation Club. The lawsuits say various promises such as annual visits during holiday weeks, waived maintenance fees, reimbursement for their current timeshare and other perks turned out to be false. He seemed very nice and personable at first. Working hours Sun 9:00 am - 5:00 pm Initial Palmera Vacation Club complaints should be directed to their team directly. From RCI Gold Crown standards, to Trip Advisors Excellence awards, to private communities, easy beach access, and beautiful accommodations, our resorts have everything you need for a luxurious relaxing vacation. Weeks Float . When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Creating memorable vacations for our members. Feb 28, 2023 7:27 pm EST. Pay only $199USD on your exchange fee when you book select Las Vegas resorts. Palmera Vacation Club Business Profile Palmera Vacation Club Vacation Timeshare Multi Location Business Find locations Contact Information 33 Office Park Road, Unit 219 Hilton Head Island, SC. Cancel.We want out of Palmera. A timeshare is not what you may think it is. I just feel so bad for all of the people that get swindled by vultures like these. Palmera Vacation Club Reviews | Glassdoor Login to participate on the website. Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses. Hi, I am looking for advice/reassurance on canceling a timeshare contract with Palmera Vacation Club in Hilton Head, SC. I did this for over an hour. As a world-class vacation exchange provider, RCI is focused on bringing membersflexibility and choice. Boy what an experience that wasfirst some guy wisked us away to a room away from everybody else, which was fine since we wanted to have a private conversation. They knew the things to say and they encouraged us to come and listen to their sales pitch, Steve Mitchell said. Regards, They also verbally guaranteed us that So glad I read this We are going to a tour tomorrow We did end up getting ou $850 dollars backthankfully we were within the five day grace period when we canceled. Definitely an extremely shady "company" with very poor business practices, and I'm glad we saw your post. BBB is here to help. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details. Dont Miss: Hicv Vacation Package Kissimmee Fl. About 68% have two or more bedrooms, giving families room and space to truly unwind and relax. We would send texts to our "salesperson" and she was very prompt in answering until day 6.then disappeared and we cannot get any answers anywhere. I have already paid $2655 plus $846. Keep in mind, a timeshare is not a financial investment. Pay only $199USDon your exchange fee when you book select Orlando resorts. We fell for it almost 4 years ago and it sounds as though it has been going on for a very long time. Read your contract for rescission and follow those directions exactly as stated. And we prefer to vacation by ourselves instead of as a group. The confirmation email said that if we were going to arrive after 5pm we needed to call a number. Making a full refund, as the consumer requested, Refuse to adjust, relying on terms of agreement. BBB reports on known marketplace practices. Hawaii TAT Broker ID #TA-023-193-6000-01 International Association of Better Business Bureaus. We bought 3,000 points for around $13K. Nov 15, 2016. I was puzzled by this statement. Reviews - Palmera Vacation Club Member Reviews What Our Members Are Saying Read what real members and real visitors of the Palmera Vacation Club resorts have to say about their experiences with us. Read full review of Palmera Vacation Club. We grabbed our stuff and got the heck out of there. They think all they have to do is change their name or change management companies and people won't find out. We said that we prefer to rent houses when on vacation instead of staying in condo communities. Must call to book. I am respectfully asking for a rapid response. more, You seem to have JavaScript disabled. It didn't matter what information they had provided, either verbally or written, the contract was all that mattered. No: TAR-6309. They have their own points system to be used within the resorts that are on Hilton Head. It wasnt high pressure, but it was a little pressure to a kind of go ahead with the contract, Sharon Mitchell said. With top brands in the industry like Disney Vacation Club, , Hyatt, Hilton, and more, owners have more flexibility and options than ever before. In fact, timeshare has been celebrating years of growth, surpassing over $10 billion in sales. Does anyone else have experience with this and any advice? The savings and perks are clear. He would say that "we are his black sheep" (since we wouldn't buy his time share) He said if he could get 2 people out 6 he saw that day to buy into it.it was a good day for him (money-wise). I have bought into a time share that is on a points system, where a certain amount of points buys you a certain amount of weeks. There are many benefits of timeshare, but if you arent going to use it to the fullest, you may miss the opportunities! Reply. We returned After the sales pitch we talked and decided this was a good deal and put down 10% or 850.00 deposit, and were told we would get information in about 30 days. My next step was going to be to drive back down to HHI with my husband and do it in person but everything I have read on this site does not recommend doing that. I know nothing about the ethics of this timeshare property, but the hotel branded properties will honor the rescission and send refunds in a few weeks. If we can verify it in our system, an email will be sent to you with your password. How BBB Processes Complaints and Reviews, BBB Serving Northeast Florida & The Southeast Atlantic. Re: Palmera Vacation Club 4 years ago Save I am having the same problem. Offer includes only accommodations and specifically excludes travel costs and other expenses that may be incurred. Know they have sent the timeshare to a collection agency and we have no clue on how to resolve this issue. Was never actually told what kind of vacation we could book in July for only 2000 points, but decided to buy anyway because it sounded like a good deal. Desired Settlement: cancellation of contract with no negative credit report filing. an attorney but they refused to negotiate with him. We asked plenty of questions, figuring 4 heads were better than 2. Palmera Vacation Club Company complaints 12 - complaintsboard.com Check the complaint history, rating and reviews on this company. When I called the number on the email, it took me to an automated service. Book by 8/15 for travel through 12/15/22. He didn't listen to anything we said at all. I am one of those seniors who purchased on the promise that they would sell current time share. Timeshare owners speak out against Hilton Head Island resort 213. Desired outcome: Search Page General | SellMyTimeshareNow However, I cannot afford this. membership takes 45 days to activate, 15 days after you can No. Consider how much of your income goes towards bills and what you have left over at the end of each month. I have tried multiple times and never receive a response from the request. The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. So here is my question, I am past the 5 day cancellation period, and my maintenance fees and the balance are coming due soon, what would happen if I just walked away and not pay a thing, letting them keep my down payment ? If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. We showed up for our "presentation" and had to wait almost 30 minutes for our "guide", Elliot (who is a salesman). Also Check: Free Vacations For Cancer Patients. With that said, we want to reverse this ordeal and return all funds as we were misled, given the wrong information, and falsified contractual information. Coral Sands Resort - Palmera Vacation Club Destination They tell you it will take a little over a month after the sale before your on-line account for reservations is active. we are convinced we made a BIG mistake and composed a letter to cancel the contract. In reality, timeshares are not bad. palmera is a scam do not purchase from them they show you a book with go back to original rules when we joined or get out of contract. Extra VacationsSM getaways prices are based on a seven-night stay. He wanted to sell it, and in the process, we wanted to buy our own t. s. there. Fla. May 2020: Traded 2 RCI timeshares + paid $9K for "Palmera points". Desired outcome: As he went on he began disclosing the annual fee (about 800$).then disclosed that it was a $30,000 Deed of Trust.then the 17% interest. Depending on the resort and season, all-inclusive fees may cover meals, drinks, tours, transportation, resort activities, resort amenities, services, and facilities. So why do people still buy timeshares? Were prepared to leave until our salesperson (professional liar) told us that they would buy our timeshare and that the $16k could be used to buy a membership at Palmera. How much do you spend normally on your hotel? They never answer our calls I but 5000.points and paid $2000. Sign up for free now, Sign up for free to participate on the website. Load More; Browse for Rent Browse for Sale Add Your Property. Claim it and get a lot of features. BBB Business Profiles may not be reproduced for sales or promotional purposes. They told me that they would sell my current time share and would send me a check in three months for $17,000 which would pay for the Palmera time share. We are now well past that Friday and repeated calls only gets me to LeAnn, Director of Member Services and her voicemail. He then pulled out his phone and asked me where I work so he could go ahead and search for the name to see what he could find. Palmera Vacation Club has been in contact with Ms. ***** File No. Thats just false for anything thats not outright property ownership. Verified customer. We are complaining six months later because we are still being as to pay taxes and maintain fees at the two exchanged properties as well as fees at Palmera V C. So the bottom line is instead of reducing the number of properties, they were increased as well as cost. She tries to manipulate us into buying a different packagejust a vacation club without the ownership. We didn't start to look into it more until we got home Sunday night. People buy timeshares because the average cost is almost nominal in comparison to a lifetime of vacations. At least I can dispute the credit card charges. OMG!!! So they could either buy it back or he'd just quit making payments, so they let him out of it. We have excellent credit and I don't want this to ruin it! Help please. We put down $1200 on our credit card and signed the financing paperwork for the rest. Four years ago the city passed an ordinance to prevent deceptive, misleading and aggressive solicitation by businesses. In fact, you can travel to4,200+ RCIaffiliated resorts in 110 countriesaround the world.*. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. We didn't start to look into it more until we got home Sunday night. BCA has no information regarding government actions at this time. This is a massive operation I thought. Palmera Vacation Club reviews first appeared on Complaints Board on Aug 4, 2017. All reviews are available on the sites they are accredited to. Hang onto your paperwork. Palmera Vacation Club - Complaints Board Palmera is deducting $295 out of my checking account a month. I could go on and on about the exchanges we had afterwards as he quickly became hostile and berating but what's the point?