I found out where their office is and I went there in person to speak to them. Vacasa replied that they are waiting for local management to get back to them. We usually use VRBO. You could not walk barefoot. She said she was aware and that she was trying to get someone over there. Please know the hot tub is serviced regularly, and the home is cleaned and maintained to current Covid-19 safety guidelines and protocols. Would you be willing to send us a direct message with your confirmation number so we can investigate the situation further? None of this is exaggeration and nor do I work for ANY of their competitors.FYI there were few other available hotels without last minute space availability because I tried my hardest to check out of this disgusting mess. So not only was this house filthy, but it was not disinfected (despite Vacasa's dozen emails boasting about their disinfecting protocols...) and there were people living and working in it! We rented a cabin in Southfork CO in September 20. 3/27/2018. Keep away from Vacasa rentals is all I can say. Each location is unique to the area and personal, while still being hos… Thank you! We do try to accommodate our guests as best as possible. I was provided no code to get in. We offer pool heating on applicable homes, but the price is not flexible as this is a guest-elected service. 1. Finish: Vacasa has failed to return my security/utility deposit within 45 days per their rental agreement, despite numerous calls asking for my money I am still waiting for it. We would like to look further into this matter. Someone named Dan came over on the 4th day who was so rude and had a very bad attitude when he showed up. Getting him to the top of the hill everyday will be challenging to say the least! I know this doesn’t seem like much, but I work in the customer service/support industry, and unfortunately kindness and understanding are things that have seem to become less and less commonplace over the last year.I’m hoping this at least makes its way back to Michelle, so she knows she made my day!Thank you Michelle B! They offered no acknowledgement of the issue. She did not call back and approx. Vacasa Reviews. Not a good company. When I arrived, our rental had people in it already. We apologize that the chickens disrupted your stay, Brad. US ... Vacasa provided us with just 3 dishwasher detergent pods (which cost about 33 cents each, based on a quick Google search). Old dirty coffee makers were piled up in the kitchen pantry (ttl. Hello! Hi! Unfortunately, since you have initiated a chargeback from your bank we are unable to look into any further compensation with regard to this matter. Hi Synetria, we thank you for your feedback. Browse over 25,000 vacation rentals around the world and book your next getaway. Community. As the rest of the reviews indicate, they don’t do a good job. No. Do not book through Vacasa!!!! Pet hair clogged the shower & was in EVERY room in cabin incl BOTH bathrooms. So I will not stay @ a Vacasa again. They should not advertise a spa if they’re not going to heat the hot tub. Three phone calls later we still have no wood and never received any fire wood or any telephone calls back. Old antiquated & totally misleading pictures displayed on website. I wanted to change the date for camping trip and they said it’s full when it’s not full in their site and I ask them to cancel and they took my 250 dollars for nothing. Thank you for your review! We tried to contact Vacasa from the unit, but were only able to reach a customer service clerk who suggested to send housekeeping. Not only do I avoid paying Vacasa's as well as VRBO's/Air BNB's "Service Fees", I will have peace of mind that if something goes wrong or malfunctions, there will be a real live person onsite to help fix it. instead of moving us to another vacant property within yards...they offer 25 bucks a day to use the laundry mat! Would we rent from them again? I booked a room near big sky, MT. While your reservation was eligible for a partial refund at the time of your original inquiry on August 1st, our agents noted that a full refund was only available until 30 days prior to your check-in date, which had already passed. Use VRBO or air bnb. Contacted their "customer service" while on a trip and I never heard back from them. They’ve done neither. Vacasa was the weak link in the chain of responsibility and does not deserve your business. Add to Wishlist. Monica, we appreciate you taking the time to share your feedback, and apologize for the issues you encountered with the hot tub, and for any confusion regarding our listing. We try to include all needed information in our check-in email. We apologize that you did not have a good experience booking a home with us, Sarinah. The place is clearly ignored-cobwebs everywhere, scuff marks and smudges on the walls and doors, bugs in the light fixtures, burned out bulbs, stains on all the furniture, etc etc- This company does not manage the managers who are supposed to take care of these properties. Google 3m-lawsuit-vacasa-serves-warning-vacation-rental-managers. Tonya, we are sorry for any miscommunications regarding the number of products we supply prior to a guest's stay. We did not hear anything. I am continuing to dispute the charges. In addition to that, it sets itself apart by hiring local employees so that travelers know exactly what they’re getting when they stay in a Vacasa property. In those instances, we work to provide an alternate home for the dates of the guests stay, work with the guest to move the dates of their stay, or provide a full refund as available. Houses were not as described or as advertised. Small dead bugs in EVERY room & first 2 days literally were flying about mimicking "lady bugs" per yet another...CSR.4. We showed up to a Vacasa property in Killington, VT. Our family got together and all converged on Vermont for our annual reunion. Dawn, we are sorry to hear about your frustration regarding our service. I have never booked with Vacasa, until now and had a terrible experience, I notice they have taken the "review" section off of their Facebook page. Download Vacasa - Vacation Rentals and enjoy it on your iPhone, iPad, and iPod touch. Please feel free to provide your reservation information via private message so that we can look into this for you. Most Unethical, Dishonest Company. And my original review specific to the property was never posted. We have had 2 terrible experiences with this company and will NOT be renting from them again. December 10, 2020. It advertised a hot tub at the house. Two plumbers showed up on 2 different days to try to fix the leak. We waited 4 hours for Travis to come or someone in property management on our first day, and no one ever showed up. DON’T WASTE YOUR HARD EARNED $$RE: (Cloud Nine Cabin SEVIERVILLE, TN*12/8-12/11*) I hate leaving negative feedback, however, after being bounced to 5 different "customer" reps/agents it leaves me NO choice. I would say codes are not changed between guests. The pictures of the cabin clearly show a hot tub, yet upon arrival the hot tub is empty. Kate, we’re sorry to hear your experience was less than 5-stars. I made a reservation through Vacasa for Dec. 25-Jan. 2nd. We apologize that we were not satisfied with your experience, Crew. Read employee reviews and ratings on Glassdoor to decide if Vacasa is right for you. As mentioned, Vacasa is a vacation rental service where users can find lodging for trips at a lower booking fee than at a hotel. My cancellation policy said I would receive half of my original payment yet I received substantially less. We have stayed in multiple properties/condos etc over the years & NONE were as filthy/nasty/dirty as this one. We're sincerley sorry that this caused a negative impact on your visit. Adam, we are sorry to have been unable to provide you with a pleasant and relaxing vacation experience, and if you felt the home was not on par with our cleanliness standards. Share review. Your experience matters. We apologize that the amenity closure had an impact on your stay. We apologize for the last-minute cancellation of your reservation. We just returned from an 8 day stay on Kiawah island in a Vacasa home that was rented through Airbnb. Rental had wood burning fireplace as described on VRBO. Vacasa - Vacation Rentals by Vacasa . If our guests are not satisfied with the alternate homes, we will always be able to give our guests a full refund. The things that came out of Travis’ mouth left me in awe that someone like him can be paid to be in customer service. Showers were clogged and the water from one shower was leaking into the kitchen through the light in the ceiling (high hat) and causing smoke as it was leaking. Well, someone came to look at the hot tub and quickly left. I specifically asked about their cancelation policy because we were concerned that we might not make the trip. The home owner has an obligation to abide by contracts when he rents his property. The Future Stay Credit is not a refund and we apologize for any miscommunication that may have caused. We make every effort to honor each of our guest's reservations, but there can be circumstances that mean we can no longer safely host a guest. We'd also like to make sure your situation was taken care of. We were able to get you into the new home of your choice and adjust pricing so that the home was comparable to the first home you'd selected. Ice maker BROKEN5. Horrible experience do not ever rent from Vacasa. It is our goal to make sure that our guests are followed up with when promised. A lady with me yells WTH & they say so sorry & just walk out. Keystone Resort said that we needed to contact where we booked our stay. We booked and paid for a vacation rental through Vacasa. We encourage guests to plan ahead if they anticipate needing additional items during their stay. We hope to host you in the future for a much more enjoyable stay! When I found this out later, requested full refund. One of our supervisors will be reaching out to you shortly to discuss this further. We regret to hear of the unfortunate issues impacting your stay and apologize for the inconvenience. They sent a cleaning lady twice to clean the oven and still it was dirty. If you'd like to respond with your reservation information we'd be happy to assist. Thank you for your feedback. We're sorry to hear that your plans took an unexpected turn. I would rate them a 4.5 but overall I'd say a 2. Please send us a direct message with your reservation info so we can further assist you. No customer service, overpriced stays that are misrepresented by editing out bad reviews of their properties. I asked to speak to a manager, gave my phone number and I have yet to hear from anyone. The office was closed because of Covid. See BBB rating, reviews, complaints, & more. We’re sorry to hear that the home was in this condition upon your arrival - please know that this is not the regular standard for our properties. Vacasa Reviews (693) Add a review. Then when I asked them to explain why, they simply said my refund would come in a few days and that is it! Hello, Carol! When a large item is damaged or missing that could have been charged to the rental insurance, I must provide a receipt to prove it was there and I only get what I paid for it, not replacement cost. Explore popular careers in Vacasa. Carpet & rugs old, stained w/mild musty odor as well as bed linens/blankets. I am a home owner in Santa Rosa Beach, FL and used Vacasa's management service over this past year. Rented a home in Camelback, Pennsylvania for 4 nights. Thank you! Glassdoor has 632 Vacasa reviews submitted anonymously by Vacasa employees. After contacting company fpr help with ample time to cancel for full amount, was told it's ok to wait and get a credit. Regrettably, we are quite backlogged on processing at this time as a result of the pandemic. Reviewer11113039 Sign in to contact user. I have pictures and will share upon request. Share Report. Non responsive management company. We are sorry to hear you had a disappointing experience in one of our homes. The folks were nice on the phone and ultimately refunded us a small portion of the rental rate without my approval as settling the problem. We don’t have control what the owners do. The washing machine and dryer were old. We appreciate you bringing these concerns to our immediate attention and apologize for the inconvenience and delay. If you cancel your reservation 30+ days prior to arrival, you are eligible for a full refund minus your booking fee. Everyone took off of work this week for this trip, one person even quit their job a week early to be able to go on this trip. Thank you for your review and your contributions to Vacasa as a former employee. About Us Leadership Solutions and Partnerships Careers Newsroom Blog. This system is in place to for the safety of our guests and homeowners. We have 4 families coming for Spring Break staying at and around the same building we rented. Please feel free to send us a private message with your property details. We stayed at the *** **** ** *****, Oregon for 9 nights over Christmas 2020. I will never use these guys again!!!! I have photos of everything I am saying and would love to post them so everyone can see the type of property managers they have at Vacasa. We will never use them again and will share our experience with all of our subscribers and followers, I'd hate for someone to experience what we did. As I was writing down the #s listed on the door, someone came out and I explained the situation. VaCasa ranks … Stay Clear! Home was dirty, starter supplies consisted of (2) partially used toilet paper rolls, a partial roll of paper towels and 1/4 c of laundry detergent. Thank you for taking the time to share your feedback. Thank you for taking the time to share your feedback, Mark. They finally text me to tell me they sent $100 back to my card and that that’s all they were going to do. There isn't a way to write a zero star review, so 1 it is, but they deserve zero. Vacasa representative explained they couldn't refund our money and we weren't notified because it was booked through Booking.com. Join the 2,792 people who’ve already contributed. I hope the 33 cents Vacasa saved is worth losing guests who have received outstanding reviews from every host regarding how clean we have left all other properties we have stayed at. We truly hope you'll give us an opportunity to host your next stay. We do manually process all reviews submitted by our guests to ensure that we are able to pass along the feedback provided and address any issues that may require attention. 14 Vacasa reviews. Which they didn’t even want turn the hot water on for it. One of the best Vacation Rentals, Real Estate business at 850 NW 13th Ave, Portland OR, 97209. When we got there they said the hot tub was an additional $55 a day. I would give zero stars if I could. Please send us a direct message with your reservation details so we can further assist. 3 single mature ladies on vacation. Our guest service agents are available 24 hours a day to assist as well. Escape to our Helen, GA cabin rentals—all professionally managed and cleaned. Why would Covid cause a 3 week delay in responding. Everything was upfront for our expense. We are unable to control what the neighbors do on their property, but are disappointed to hear that it did not create a pleaseant stay for you. We do have an identification verification that helps us prevent fraudulent reservations. The burden of this challenge is placed on the field employees. Food in the fridge. What a raunchy company. What good is a reservation????? When I called Vacasa, they said "we are issuing you a refund and are unable to host your stay." Install . We provide starter packs of paper products and detergents, and anything required beyond what is provided is the responsibility of the guests. They charge everyone $225 for cleaning fees and DO NOT ensure that the home is cleaned. Thank you for taking the time to share your experience with us, Dianne. And they have a check in time of 4 p.m. and a check out kind of 10 a.m. so they claim that they can clean covid-19 standards. The sofas were so dirty and you could not sit on them or go near them. Vacasa has unfortunately become involved in managing AirBNBs. They sent us all kinds of information getting us ready for our vacation......and then cancelled our reservation with no explanation one week before our vacation. Nice location. 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