Ship to Shore: The Vantage Safe Travels Initiative. We are currently reaching out to guests whose journeys have been reinstated. le-de-France is the compact region immediately surrounding Paris. Henry Lewis holds a B.A. Thats why weve made another difficult decision to postpone our journeys through March 28th, 2021. Senior Technical Recruiter Also during this time period, a planned merger of Grand Circle and Vantage fell through, with Henry Lewis accusing his brother of shady business practices. Vantage Travel Service Location 90 Canal St Ste 100, Boston, Massachusetts, 02114, United States Description Read More Industry We want to make sure that, when you do travel with us next, were able to deliver you the deluxe experience you expect and deserve. We understand this decision impacts not only our guests and employees, but also the thousands of hardworking, dedicated people around the world who make our journeys possible. Biggin & Scott Corporate, Excellence Senior Manager at Dubai Chamber of Commerce & Industry If you book with this company you might as well throw your money down the toilet, wrote one user last year. Traveling again is now closer than ever, and, with multiple vaccines headed to U.S. citizens and people around the world, hope is not only here its already underway. Henry II (French: Henri II; 31 March 1519 - 10 July 1559) was a monarch of the House of Valois who ruled as King of France from 31 March 1547 until his death in 1559. Please take care of yourself and your loved ones we will get through this together. IMPORTANT NOTICE: Were taking steps to respond to a ransomware attack. To ensure that you have a smooth travel experience, you will need to know the requirements for both your specific airline carrier and the country youll arrive in prior to your departure. Please provide this promotion code to your Vantage call center agent. I'd do some research before deciding on one above the other. At the moment, were hard at work contacting all impacted travelers and rescheduling their journeys. Founded by Henry R Lewis in 1983, Vantage Deluxe World Travel has been serving travelers and travel agents for decades with unforgettable experiences at an exceptional value. This delay in processing our refund has gone on for over 3 months now, and meanwhile they have had the free use of our $28,000 in upfront payments for over a year. Procom, Consultant e-commerce - Web entrepreneur As weve navigated these unprecedented circumstances, our goal has been to transparently communicate the steps were taking to address any changes to your travel plans. Here are five things to know about the embattled cruise ship operator, its history in Boston, and what may be on the horizon. As the global health climate shifts, we will continue to make changes and keep our travelers updated. Location. at We continue navigating this crisis with the health, safety, and security of our travelers and partners around the globe always in mind. All rights reserved. Our cruises are sailing, and were ready to welcome you aboard.Click here for a complete update. We publish the names and emails of customer service managers. She comes back and changes her story. A service rep named "Bethlehem" responded to the certified letter on his behalf via e-mail on June 26 basically saying to "please be patient". How do I get it fixed? She read me back what payments would go to the different CCs I used. The city is divided into 20 arrondissements, or districts, which spiral clockwise from the city's center. A last-minute cash settlement has kept two brothers who own competing Boston travel agencies from fighting in court. More than 700, mostly for trips, We encourage Massachusetts residents having trouble seeking refunds from Vantage to, Despite the controversy, three upcoming trips are still expected to embark as scheduled, according to a, The page, which points to a data security incident as the, cancellation of a 10-day European spring tulips cruise, archived version of the companys website, high-profile case involved Lewis and his brother, Alan Lewis, Vantage has racked up more than 50 one-star reviews, according to the anonymous employee review website GlassDoor. 30 were administatively closed. We are a deluxe travel company trying to navigate a world in which we cannot travel right now. Global Business Roundtable (GBR), Principal Associate at Khaitan & Co proven methods for fixing any consumer problem. Not even your brother.. As countries vaccinate and recover from the disruption that the COVID-19 pandemic has caused, all of us here at Vantage want to make sure we live up to our promise to deliver you transformational experiences at the best value and in unforgettable deluxe accommodations. We have been in "Refund Review Status" since May 19, with still no ETA for payment. The owners are brothersas stated on an international travel board. I booked this trip April 2019. As you know, the global COVID-19 pandemic has made travel very tricky. Join Date: Jun 2004. VANTAGE DELUXE WORLD TRAVEL - 25 Photos & 114 Reviews - Yelp We paid Vantage over $28,000 in full, over a year ago, for the trip . VTEX, Looking for talents for Branch Director/Sales Manager position($5.000 up) base in HCM, please via cv to [emailprotected] Which Cruise Lines Require COVID-19 Vaccinations? Called them today. Note: If youre having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly. On April 20, 2020 after seeing on-line that the Hurtigruten cruise/dates we were booked on had been cancelled, I called Vantage and spoke to "Tom" who said that he would start the refund process on our behalf, which should take approximately 30 days to process. Sign Up for Our Monthly Cruise Newsletter. Vantage would provide the airfare for all recipients, and would turn their empty cabins into a luxury retreat for deserving families. Leaders Excellence at Harvard Square, Executive Director - Morgan Stanley But the worlds recovery from COVID-19 will still take time, and the ability to travel freely across borders is months away. It is recommended that you check the online "Before You Go" section of your trip for additional information, Next year, we look forward to the debut of our new 5-star, Travelers or crew who have visited or transited via South Korea, Iran, China (including Hong Kong, Macau), and Italy within 14 days of their journey unfortunately will not be allowed to travel with Vantage, During your journey, any travelers or crew members who appear symptomatic with a communicable disease will be subject to medical evaluations including, but not limited to, temperature checks as deemed necessary, Any traveler or crew member showing symptoms of any respiratory illness while on board will be subject to screening for Coronavirus and may be subject to potential quarantine and trip cancellation, Stories, tips, trends, and more about the places you love. He is also proficient in Arabic and has worked extensively in the Middle East. I have been on several tours that my wife and I thought were terrific, yet people comlained about things. "At Vantage, our goal is to provide the ultimate in small-ship luxury experience," said Henry R. Lewis, founder and owner of . On TripAdvisor, a website where people can leave reviews of companies. at Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Out-of-state consumers are encouraged to file with their state attorney general.. We look forward to seeing you soon. It was founded in 1983. How long should it suffer? Lewis was a beneficiary of the services at West End House when he was a kid, and he credits the organization for giving him direction early on, that has resulted in much of his success today. We are in the same boat for 22,000. In our 36 years, weve prided ourselves on delivering outstanding and unforgettable journeys to our travelers. Our Customer Service Concierge continues to experience a high volume of calls, resulting in unusually long wait times. But that takes time. This is fact. Henry Lewis has a wide variety of experience in thetravel and tourism industry. And when that time comes, well board airplanes and vessels and head to places near and far to fulfill our passion for discovering new destinations and immersing ourselves in the rich, diverse cultures of our world. The company advertises an all-inclusive experience, Most of the ships are relatively small: The $70 million Ocean Explorer, which, Vantage Travel founder and CEO Henry Lewis is no stranger to controversy and has been named as both a plaintiff and a defendant in a, In 2007, the brothers donated some of their shares of the Paul Gauguin, a cruise liner, to the Boston Foundation, a local philanthropy. We appreciate your ongoing understanding in this challenging time. You can always email us at customercare@vantagetravel.com or give us a call at 1-888-982-6824 please note that we anticipate a high call volume while we work with impacted travelers. Edward Lewis (left), who took part in the D-Day landings. I feel your pain. Here's what can you do to speed things up, The memberships are costly and have no value. How do you get off????? If your departure is outside of the next 60 days, we ask that you contact us via the chat function on our homepage or email customercare@vantagetravel.com. Founder @ Vantage Deluxe World Travel. Tech fanatic. I said impossible, let me talk to supervisor. You made the following quote yet you CLAIM to have used GCT 5 times. Cancelled within the 90days and was only supposed to pay $500 pp penalty out of $20,000. BBB is here to help. I recently sat down with Patricia Lewis to learn about the Vantage Foundation and its Vantage Heroes and Vantage Cares programs where she has fashioned her love for travel into a legacy of healing strangers, honoring selfless people, and changing the world. Vantage cancelled us early April. Initially based in Brookline, the company later moved its headquarters to Bulfinch Triangle in Boston and currently has an office on Canal Street. Entrepreneur, Attorney, Author, Blogger, and Mom. BBB Business Profiles may not be reproduced for sales or promotional purposes. Joseph Matzkin, the attorney for Henry Lewis, said the parties agreed to a settlement yesterday for the full amount plus interest and attorney fees. Listen now (14 min) | In this episode: Our second week in New Zealand and already a natural disaster (sort of). Vantage cancelled me. If you need to flag this entry as abusive. Owner, Vantage Deluxe World Travel Boston, Massachusetts, United . Vantagetravel.com is a privately held company. The clients and passengers who go, and I don't think publishing and mailing all the stuff is cheap. The business asks that you email them at vantagetravel.customercare@gmail.com. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Saint-Denis | History, Geography, & Points of Interest Would you please tell your enemies to buy and pay for their future trips with Vantage, so that Vantage will get enough money to refund us for ours. and h****[emailprotected] Founder & Chairman Remote, wild and devilishly subversive: Heres why Americans are coming back to Tasmania, Hiking Confidential: Almost live from the hills of Christchurch, New Zealand. The Web Site is down.We would appreciate any guidance or assistance you can give us.Thank you. Patricia Lewis Its All in Your Vantage Point. Boston-based luxury cruise company Vantage Travel made headlines this week for a spate of last-minute trip cancellations, spoiling travel plans for customers who were given a wide range of explanations for the disruptions. Has anyone bought Emergency Assistance Plus? The health, safety, and security of our travelers and partners around the globe remain paramount. Looking for hiking tour companies for 68 and older. in Management Science from Swarthmore College and an MBA from Boston University. Dubai Chamber of Commerce, Acting Global MultiSector Programmes Director European officials will be reviewing a countrys status every two weeks; as such, we are closely monitoring the situation and will notify travelers if circumstances change. Plus, we have insightful letters, insider tips, and more. Boston, MA, US. All. New Details Released. Technicolor, conseillre en recrutement et en Dveloppement de carrire En recherche d'emploi Henry R. Lewis - Vantage Travel The page, which points to a data security incident as the cause of the cancellations, asks customers to email vantagetravel.customercare@gmail.com for additional information. Chief Transformation Office Dana Gerber can be reached at dana.gerber@globe.com. My Whirlpool stove is defective again. At Vantage, our goal is to provide the ultimate in small-ship luxury experience, said Henry R. Lewis, founder and owner of Vantage, in a press release. Global Transport, Inc, People & culture crusader. As such, the region includes all of the metropolis, from the great French capital itself through the gritty inner banlieue right out to now far-flung suburbs and exurbs, together with several large surrounding towns that form part of the greater conurbation. Henry Lewis's Professional Skills Radar Vantagetravel.com is a Leisure, Travel & Tourism company and has headquarters in Boston, Ma. Henry R Lewis. Airbnb banned me because I used to live in Russia. Sorry, I didn't mean to start all that up again. Godmothers Deirdre Dirkman, vice president of worldwide operations and Patricia Lewis, wife of Vantage Travel founder Henry R. Lewis, christened Ocean Explorer in Boston. Wherever you long to explore, Vantage Deluxe World Travel can help you experience it in ultimate luxury. I think Michael is in denial or has an unrevealed vested interest in GCT. Rounding out staff and amenities are a medical doctor, a gift shop, a library, a dedicated dining space for groups or special events and entertainment programming with 100 film titles. Heres what to do. While an initial interest payment of $77,778 was repaid on Dec. 5, no other payments have been made, the lawsuit said. CS said no refund, bigger credit only. Plus, it's the end of the semester and we're throwing a party! Henry Lewis - Founder - Vantage Deluxe World Travel | LinkedIn During that time, we took several actions: We created a comprehensive safety plan to ensure the health of our travelers and associates around the globe when we resume traveling again. We understand you want to know the status of your departure as soon as possible and we appreciate your patience as we work with guests based on the immediacy of their departures. Prior to that, Henry Lewis was the President of the company, which was founded in 2006. Lets work together to create a safer travel experience for everyone. I know many of you are ready to get back out there and continue your explorations. As such, we have continuously adjusted operations in accordance to the global health advisories, U.S. State Department, and local governments around the world. Please note that our Customer Service Concierge continues to experience a high volume of calls, resulting in unusually long wait times. No refund or followup from Vantage, so I began calling them every week or so, speaking with different customer reps and supervisors (Christine, Gina, David, Andrew, Brandon, Hannah, Mark) who all gave various banal excuses why the refund has not yet been paid, and telling us to "please be patient". 19 of the Best New Cruise Ships Launching in 2023, Review: InterContinental Danang Sun Peninsula Resort in Vietnam, 3 Tips for Planning the Best Family Vacation in the Caribbean. With vaccinations now underway, theres much to be optimistic about however, the travel industry is still feeling ripple effects from Covid-19. Henry Lewis became the CEO of Vantage Deluxe World Travel in May of 2016. Henry R. Lewis, president of Vantage Deluxe World Travel, filed suit in Suffolk Superior Court last week alleging that his brother, Alan E. Lewis, chairman and CEO of Grand Circle Travel, defaulted on a $10 million loan. 2023 BuzzFeed, Inc. All rights reserved. Were always here to help. at If you are one of these travelers, youve likely already received an email from us about your 2020 journey. By entering your email and clicking Sign Up, you're agreeing to let us send you customized marketing messages about us and our advertising partners. Paid by CC. Patricia says that having a great vantage point is all about perspective. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We can help. As always, we made this decision with the health, safety, and security of our travelers and partners around the globe in mind. If your departure is outside of the next 60 days, we ask that you email customercare@vantagetravel.com or check My Portfolio for travel alerts or to make a payment.. With the exception of Americas Magnificent National Parks and Trans-Canada Rail Adventure & the Rockies, weve made the difficult decision to postpone all journeys through June 1, along with some additional departures beyond June 2021. Verisys Corporation, Branch Manager at Global Transport, Inc Vantagetravel.com has 265 employees. What Patricia learned by attending these group events, once again through her unique vantage point, was that many of the survivors rarely got to see each other, except for memorials or fundraisers, which were often somber. The city lies on the right bank of the Seine River. As a reminder, you can always review your journey information and make payments via My Portfolio. Vantage offers high quality yet affordable tours for mature travelers while Grand Circle calls itself a leader in international travel, adventure and discovery for Americans aged 50 and older., Im more of a Hilton and hes more of a Ramada, said Henry Lewis of his brother. The number of complaints filed against the company from Massachusetts residents? Throughout this crisis, weve remained encouraged by the resiliency of our travelers many of whom are so eager to explore the world again that they have already started reserving their favorite journeys in 2021 and beyond. But about a year later, Henry Lewis devised a scheme intended to force TBF into selling its shares at a discounted price to a corporation he was operating under, according to a 2011 court ruling. I had a lot of faith in his word, Henry said in a 2009 interview with the Globe. On Tuesday, the state Attorney Generals office released updated data about Vantage. Mike: The problems this company have had are not heresay, they are fact: Please note the direct quote from the BBB I have copied below, and much else, should you care to have a real look/see. Patricia has been part of all of it; offering her input on designing vacation destinations, selecting excursions, and even acting as a tour guide herself occasionally on special trips (more on that in a moment). Vantage Deluxe World Travel. Should airlines pay for what they've done to us? The impact to our 2021 travelers is small if you are one of these travelers, we are currently in the process of reaching out to you. Working at Vantage Deluxe World Travel | Glassdoor Address 90 Canal Street Boston, MA 02114-2031 https://www.vantagetravel.com/ Phone Contacts Main: (617) 878-6000 Customer Service: (888) 982-6824 Email Contacts customercare@vantagetravel.com Henry Lewis - Email, Phone - Founder, Vantage Deluxe World Travel Since mine was earlier I suddenly qualify. BBB Business Profiles generally cover a three-year reporting period. She has traveled the world as part of her company, Vantage Deluxe World Travel, founded by her husband, Henry Lewis, is 1983, and a business she has been part of for the better part of twenty years. Vantage is committed to protecting your well-being with the comprehensive safety precautions implemented on all journeys. Henry Lewis Chief Executive Officer Vantage Deluxe World Travel 90 Canal Street Boston, MA [protected] Dear Mr. Lewis, Ref: Customer ID: XXXXXXX, Invoice # XXXXXXX, Brazil & the Amazon River Cruise, departure date of the trip 11 Mar 07 (actually 8 Mar 07 with pre-trip extension). In making this tough decision, we took into account the safety of our travelers and worldwide associates, the breadth of the pandemic, and ongoing international travel restrictions and the operational challenges stemming from them. Perhaps youve already even heard from us. Besides the jilted customers who have spoken out recently about the canceled trips, the companys digital footprint is littered with grievances stretching back years. Since so many folks seem to know so much about GCT, and OAT (never mind that they haven't been) can someone tell me frankly how to get OFF their mailing list. If GCT were as awful as samting and others keep insisting, the company would have been long out of business. Got phone call June 5 offering voucher again. Not only has Lewis raised more than $7 million to benefit the West End House, he now also hosts inner city kids on Vantage Deluxe World Travel trips through the programs created by Patricia. I requested an email documenting todays conversation. Vantage is a Deluxe expedition cruise, small ship ocean cruise, river cruise, and land adventure travel company serving travelers and travel agents since its founding by Henry R. Lewis in. Henry Lewis is Chairman of Vantage Travel and Alan Lewis of GCT. More information, including Brands Sold, Products Sold, Month in Operation, Provides Delivery, Pet Friendly and more. Henry Lewis is currently the CEO of Vantage Deluxe World Travel. janeg: (not you, Mike). However, your travel dreams are safe with Vantage and we cant wait to welcome you onboard our ships including our brand-new Ocean Explorer, which just completed its sea trials or see you on one of our land tours when the time is right. at The negative press is self evident. I know that GC is sort of an older generation to OAT, but wondered about Vantage. Supercharge your prospecting on LinkedIn and across the the web, 10x your recruitment & sales conversations. One Mount, Founder & Director chez AFRICA FINTECH FORUM Anyone have experiences with Vantage, good or bad? Thank you for entrusting Vantage with your travel dreams. Boston-based luxury cruise company Vantage Travel made headlines this week for a. Henry Lewis is Chairman of Vantage Travel and Alan Lewis of GCT. When contacting us, please provide your preferred telephone number, email, and reservation number. address is he****[emailprotected], Henry Lewis's business email The brothers stopped speaking and filed competing lawsuits. at SoulCycle Inc. Michael: They why are you? Inclusion advocate. We look forward to traveling with you in 2021 and beyond. Get Contact Info for All Departments Vantage Deluxe World Travel Org Chart Henry Lewis Founder 5 6 (16) (15) (4) (1) Keith Nashawaty General Counsel 6 6 Show More (+4) Vantage Deluxe World Travel Team Growth Usually they throw in a 'city' tour, and maybe a tour to a 'factory' or 'jewelry' store where you can spend if you want too. 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It is headquartered in Boston, Massachusetts. They business has also launched a temporary website at https://govantagetravel.com/ to provide timely updates on upcoming cruises and information regarding network issues. The ship features 77 cabins and suites (including some at triple occupancy), and 15 solo staterooms. Paid balance 2/2020 by CC. What to know about Vantage Travel, the embattled Boston cruise ship As we continue to navigate this global health crisis, weve all been required to change our lives and exercise increased flexibility. The internet gives travellers a wide exposure to other people's experiences and opinions, and we would never travel with a company that has has much negative press as this one. Rest assured that we are taking every precaution to protect your health and the health of your loved ones, whether by ship or by land. Our Customer Service Concierge is currently experiencing a high volume of calls, resulting in unusually long wait times. I have been waiting since last year for refunds totaling $37,416 for two trips I cancelled. While we are unable to travel right now, the travel industry is resilient. A service rep named "Bethlehem" responded to the certified letter . Currently working as Founder at Vantage Deluxe World Travel in Massachusetts, United States. Answers about refunds, meanwhile, are in short supply. What does that entail? National Expert Hays Retail / Manager Sales&Marketing Madrid, CEO , Director, O.I.E.C and Licensed Estate Agent at Biggin & Scott Casey The travelers are submerged into a new and different culture, creating a once in a lifetime experience, while the citizens enjoy sharing their stories and selling their products to the travelers. Samting: You can't stop can you. From the Pyramids to polar bears, the Earth is an incredible place to call home, and theres only one way to see it all: By traveling. In May 2019, my mother and I booked a deluxe Alaskan vacation with (ta && ta.queueForLoad ? Follow her on Twitter @danagerber6. Ceridian, Director en Huawei Technologies All Rights Reserved. Suggestions for finding a *safe* Travel Buddy. Now, I learned not to trust anybody. If your departure is outside of the next 60 days, we ask that you email customercare@vantagetravel.com. Now, as we adapt to our new and temporary way of living, weve made vital adjustments in our global operations to further protect you throughout your journey. 82 Ratings. Find company research, competitor information, contact details & financial data for Vantage Travel Service, Inc. of Boston, MA. Most of the ships are relatively small: The $70 million Ocean Explorer, which debuted in 2021, accommodates about 160 passengers. Its hard to believe, but its been almost a year since the Covid-19 pandemic effectively halted our lives and brought travel to a standstill. Well guide you through the process. Vantage Deluxe World Travel is a group tour operator founded in 1983 by entrepreneur Henry Lewis. Consumer Alert: Beware of travel clubs with "VIP" prices, Quake City Confidential: How we made it through our first earthquake in Christchurch, please contact our team at Elliott Advocacy through this form. Henry Lewis works in the Leisure, Travel & Tourism industry. We sent an email and a certified letter to Henry Lewis (Owner/CEO of Vantage Travel) on June 12. (got a massive brochure today detailing all their ships and offerings for the next year! I requested refund to CC. While we work to restore our call center, we are actively monitoring messages to our temporary email vantagetravel.customercare@gmail.com,Facebook Messenger and Instagram Direct Message and replying by message or telephone as quickly as possible. le-de-France. As a child, Henry and his elder brother . Carrier Business Group Vantage Travel launched in 1983, starting with tours to Australia and New Zealand, according to an. Anyone get a refund from Vantage Travel for cancelled trip? Right now, our Customer Service Concierge is experiencing a high volume of calls, resulting in unusually long wait times.