Other services and products described in this Web Site may well be subject to terms and conditions, details of which may be obtained from Virgin Atlantic Holidays or their service provider (as applicable). Virgin Bookings made by credit card or debit card no longer incur a fee. Under the Air Passenger Rights and Air Travel Organisers Licensing (Amendment) (EU Exit) Regulations 2019, you have rights in some circumstances to refunds and/or compensation from the airline in cases of denied boarding, cancellation or delay to flights. Flying Club Red members receive theSIXT Express Card, Flying Club Silver members receive theSIXT Gold Card, Flying Club Gold members receive theSIXT Platinum Card. Car Rental Partners | Flying Club | Virgin Atlantic You must present your Flying Club membership card at the time of collecting your vehicle. Follow the link for details on how to send us your feedback. This charge will either be discretionary or mandatory; if discretionary the charge may be removed upon request. Any applicable fuel surcharges will be refunded as long as the ticket they were purchased with is refundable. The minimum number required for the booking to go ahead will be provided to you at the time of booking, along with the time limit for us to tell you if your booking has to be cancelled due to the required minimum numbers not being reached. or you can get in touch with ourin-resort team during local opening hours, Outside of local resort office hours you can call us in the UK +44 (0) 344 472 9626 (option 2) or email us duty.office@virginholidays.com. Alternatively, you can email the team at groups@virginholidays.com. WebIntroduction to Virgin Atlantic. 3.6. have to do this within 14 days of the voucher being issued or it is locked as a voucher (trap 3) Your booking and ticket must reflect your first and last names only. 4. We shall inform you of the identity of the actual carrier(s) as soon as we become aware of it. 9. FAQs | Flight + Hotel | Virgin Atlantic However, there will be no change to the cost of your travel arrangements within 20 days of departure. In the event that you fail to pay for your holiday by the balance due date, your holiday including your Disney Park tickets will be cancelled in accordance with these Booking Conditions and may not be refunded. Any new booking conditions will be published on our website and will have immediate effect. i.e. Virgin car hire Where this event occurs within 14 days of your departure date, you must contact us as soon as possible to discuss your options, as you may not be able to travel as planned. All holidays sold by Virgin Atlantic Holidays are sold subject to ourbooking conditions, which should be read before making an online booking. We also reserve the right to carry out random checks in order to minimise credit or debit card fraud. 8.4. Car hire was with Virgin but couldnt get through on the phone. 1.8 We accept payment by credit card and debit card. All rights reserved. 17. The amount authorised or charged can vary considerably depending on the Supplier and/or the destination. Please note that strict time limits may apply for notifying of loss, damage or delay of luggage to airlines. All such implied terms and warranties are hereby excluded. 1.3.4Images, trademarks and brands displayed on this Web Site are protected by copyright and other intellectual property laws and may not be reproduced or appropriated in any manner without the written permission of their respective owner(s). We will be fully responsible for the proper performance of the package as a whole. Flexible no change fees policy | Virgin Atlantic You must ensure you have adequate travel insurance which covers these costs for you. 15.1. In this event we will contact passengers who have booked with us directly, either via our website or our own Customer Service Centre using the mobile telephone number and/or e mail address given to us at the time the booking was made. Copyright Virgin Holidays Limited. f you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646 or chat to us on SMS/Whatspp via. Our first promise is to offer you the lowest possible fare available for the time, date and class of service you wish to travel in (at the time you make your booking directly with us via our Customer Service Centre, website or airport ticket desks) . Virgin Atlantic If you need flexibility, make sure you pick a Ticket type which 20.2. Please ask us to confirm what protection may apply to your booking. 7.1. WebChoose Virgin Money for travel insurance. Bear in mind you may have to wait longer than expected. may authorise or charge your payment/credit card at check-in as a deposit for any incidentals such as room service, telephone calls or other hotel services, or for damage or incidents occurring during your stay and which are not part of your holiday package with Virgin Atlantic Holidays. And Jane may be spelt Jayne. 12. In addition to the relevant embassies and/or consulates, information can also be found on the following websites: FCDO (https://www.gov.uk/foreign-travel-advice), NaTHNaC (https://travelhealthpro.org.uk/), Brexit (https://www.gov.uk/visit-eu-switzerland-norway-iceland-liechtenstein), GHIC: (https://www.gov.uk/global-health-insurance-card). The lead name shall be liable for: (i) the full payment of any deposits and balances; (ii) the payment of any amendment fees or cancellation charges; (iii) providing the details all the persons named in the booking to us; (iv) passing on any and all information issued by us to all persons in the booking including, without limitation, our booking confirmation invoices and these Booking Conditions; and (v) the conduct of the persons in the booking. The Package Travel and Linked Travel Arrangements Regulations 2018 can be found at -https://www.legislation.gov.uk/uksi/2018/634/contents/made. If you have any specific dietary needs or severe allergies please contact us to discuss your personal needs. As a result, you will benefit from an ATOL certificate, a scheme which offers you financial protection and ATOL assistance in If you wish to cancel your booking after we have issued a confirmation invoice to you, the lead name on the booking must inform us as soon as possible and the effective date of any change shall be the date that we receive notification from you. Middle names are not required. We believe that you have the right to know what level of service you can expect from us, even in those rare moments when we fall short of the very high standards we have set ourselves. Virgin Atlantic WebI want to cancel the car hire or any other 'extras' off my booking. Find Enterprise at more than 450 locations throughout the UK and at your favourite destinations throughout Europe and North America. You are strongly recommended to review any travel warnings, prohibitions, announcements or advisories issued or updated by The Foreign, Commonwealth and Development Office Travel Advice Unit at www.gov.uk/travelaware prior to booking your international travel arrangements and regularly prior to departure. Collision Damage Waiver (Cover for damage to the hire car) Extended Protection (Extended third party cover up to $1million) Uninsured Motorist protection. Or dive right in to our 2021 holiday offers. The CARES harness can be used in the Economy and Premium cabins but must be fitted within the last row of a cabin zone. Can I earn Flying Club Points on my booking, or pay for my trip using my existing points? If thepoints do not show on your account within six weeks, please see ourmissingpoints pageto find out how to claim them back. In respect of cruises, expectant mothers in or over their 24th week of pregnancy at the start of the cruise may not be able to travel on certain cruise liners. Starting on 11th April 2023, you can fly direct from London Gatwick to John F Kennedy International Airport. Pre payable State/Local Taxes and Surcharges. For more details, see ourcookie policy. Most changes are insignificant and will be advised at the earliest possible date. (iii) ensure that the group or any members of the group comply with all relevant laws. Pursuant to this clause 12, we reserve the right to make a claim against you for any loss, damage, cost and/or other expense (including legal expenses) incurred by us arising out of or in connection with your behaviour (or that of any member of your group). Any further changes may be treated as a cancellation by you and result in cancellation charges being applied. We understand that occasionally booking errors occur and if you make a booking on our own website and find you've made a spelling error with a name on the booking, we'll change this free of charge (you can't transfer a ticket to a completely different person though). Car rental booked as part of holiday packages and certain other discounted rates do not qualify for points. WebVirgin Atlantic Partner Hub Policies Refund policy Refund Policy Virgin Atlantic Global Refund Policy All refund transactions for tickets issued are to be managed via your GDS, including calculating, processing and reporting. Our new direct Virgin Atlantic service commences 22nd October 2023. With a wide range of vehicles including Premium, flexible booking conditions, Hertz Gold Standard Clean and lots more benefits for Virgin customers, we make sure you can travel safely and flexibly, whenever and wherever you rent a car. 13.1. Refunds for lost tickets may take longer as we have to ensure they have not been found and used or already refunded. You may be able to claim these charges back from your travel insurance. This applies to every passenger so when you are making your booking either through a travel agent or direct with us via our website or Customer Service Centre it's a good idea to have all the passports with you. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any such requirements. Flight cancellations are rare and we will try to minimise the inconvenience they cause by posting them on our website under the flight status as soon as we know about them. WebPlease expand the sections below to view our terms and conditions in more detail. Customer service plan Read more. We comply fully with our obligations a) under the European Regulation EC1107/2006 concerning the rights of disabled persons and persons with reduced mobility when travelling by air, and b) for US citizens, Part 382 of the US Air Carrier Access Act 1986 relating to non discrimination on the Basis of Disability in Air Travel. 11. 1.7. Passengers who have purchased a 'through ticket' and miss an onward connecting flight because the Virgin Atlantic flight was cancelled or delayed will be rebooked on the next available flight, subject to availability in the same ticket class, without penalty. 3.5. If you want a more flexible ticket, you must let us know at the outset, so we can search out the best deal for you. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. For over 30 years, Virgin Atlantic has been one of the worlds favourite longhaul airlines. Terms and conditions | If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking. It is your responsibility to ensure sufficient funds or credit are available to cover the amount required by the Supplier. Virgin Atlantic Holidays is not responsible for setting the amount of any deposit required and if you have any queries you should contact the Supplier prior to departure. 7. If You Change your Booking 7.1. No warranties 8. If we cant resolve your complaint, go to www.abta.com to use ABTAs simple procedure. making a claim for reimbursement of essential items. Any voluntary and additional changes made by you when on holiday will incur additional charges. WebFor a group booking of 25 people or more, please speak to our specialist Groups Team on 0344 472 1422. Book onlineand enter your Flying Club number under the "Bonus Programme" option. Discounted rates are ineligible for Virginpoints including rentals involving free, complimentary, non commissionale travel industry rate rentals and tour rate products (rentals as part of a holiday package), rentals under corporate agreements, insurance replacement and body shop rentals. Where do I find my booking reference? If you book via any other Avis channel then you will only be eligible for the basic Virgin Points and will not be eligible for any promotional points or discounts. In order to do this, we try to provide you with as much information as possible about the policies and procedures that may affect your travel including: Booking policies and mistakes Assisting Lets get started. 12.4. WebOur USA car hire includes: Free Additional Driver in every rental 1000 Bonus Virgin Atlantic Frequent Flyer member miles when you show your card at the Alamo counter No Cancellation or Amendment Fees 24/7 Roadside Assistance Online Check In Check in In order forpoints to be earned by Flying Club members through a qualifying rental, Hertz will have to disclose the following personal information: Flying Club membership number, surname, other names,points earned, rental location and dates of the qualifying rental. Many will automatically add a daily charge to your onboard account. The following terms shall have the meanings set out below when used in these Booking Conditions: 'We', 'Our', 'Us', 'Virgin Atlantic Holidays' means Virgin Holidays Limited. Your next holiday is only a click away - our website has thousands of options ready to book. Your use of the website 2. In the unlikely but regrettable event that your baggage is not found within the 21 days after you file the Property Irregularity Report, we promise upon request to provide confirmation of your loss for insurance purposes or, if you do not have insurance, process your claim within the limits of our liability. For example, the lowest fares have to be booked well in advance. You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. Failure to obtain an ESTA could result in the passenger being denied boarding by the airline. If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, the lead name on the booking must inform us as soon as possible and the effective date of any change shall be the date that we receive notification from you. If you have a complaint whilst on holiday you must immediately notify our local representative and the supplier of the service (s) and complete a report form in resort. Registered office: The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF. Do check before you book and regularly before you travel for updates as the advice can change. Offer valid at participating Enterprise locations in Europe and North America. Qualifying rentals are car rentals of a single vehicle for one (1) or more consecutive days (a qualifying rental means each consecutive twenty four (24) hour period). Enter your Virgin Atlantic Flying Club membership number in the booking process. Cookie statement | For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels. It is a condition of your Contract with us that you and all other members of your party including all infants and children, are adequately insured from the time of booking and for the duration of your holiday and return. The information data and material ("Information") contained in this web site ("Web Site") has been prepared solely for the purpose of providing information about Virgin Holidays Limited ("Virgin Atlantic Holidays"), its subsidiaries and partners and the services that they offer. We reserve the right to decline any booking that is conditional upon any special request being met. 8.5. 2. When you book a holiday with Virgin Atlantic Holidays you accept responsibility for the proper conduct for yourself and your party whilst on Holiday. No refunds will be given where customers fail to add Theme Park Days, or seek to add them too close to their holiday when there is likely to be no or limited availability. We will also refund you any additional/excess baggage fees you have paid if your bag is irretrievably lost. You will only be able to change or cancel your flight if you have not checked-in online. Virgin Atlantic All materials published on this Web Site (including, but not limited to articles, features, photographs, images, illustrations, audio clips and video clips, also known as the "Content") are protected by copyright, trademarks or other intellectual property rights and are owned or controlled by Virgin Atlantic Holidays, or the party credited as the provider of the Content. Terms and conditions | Flight + Hotel | Virgin Atlantic 1.4. 1.3 After we receive your booking and all appropriate payments and, if the arrangements you wish to book are available, we will confirm your booking to you and issue a confirmation invoice. You can also view a summary ofEC Regulation. Your insurance premium is non-refundable. Within 30 minutes of us knowing about it, we will provide you with the best available information via: We handle hundreds of bags per flight, and due to the sheer volume, checked in baggage can very occasionally go astray. In accordance with the cruise lines terms and conditions, you will be required to abide by the cruise lines gratuity / service charge policy and must settle your account in full before disembarking the ship at the end of your cruise. Please note: Certain arrangements may not be amended after they have been confirmed and any alteration could incur a cancellation of your travel arrangements and a cancellation charge of up to 100% of the relevant part(s) of the arrangements. Any amendments are subject to availability and eligibility and if we are able to make the change to your confirmed booking, you will be required to pay an administration charge of at least 50 per person/per change, in addition to any further costs or charges that we incur (whether from our suppliers or otherwise) in making the changes to your booking.