We had a great experience with the staff. They overbook and provide the less than professional environment. This was far too unprofessional. We have mentioned the issues about the glasses (feeling uphill/downhill) that my kid felt while wearing glasses while being in store. Keep in mind that the time can vary depending on the type of refund. Your username maybe be your email address. I know visionworks has a 100 day return policy. This is the last time myself or anyone in my family will ever go there again. If you sign up for our platform, we can even file a return request in your stead. The staff was very patient and helpful. Every . Visionworks Return & Refund Policies. We returned both pairs of glasses to vision work on 7th March. If for some reason you are not completely satisfied with your prescription eyeglasses (frames and lenses) you may return them for a refund less a 20\% restocking fee within 30 days of the date your glasses were purchased. Tomorrow I will have to call corporate headquarters to see if they can help us. Not only did the measure and then make my glasses incorrectly. The Return Policy at Visionworks can assist you in returning your products. 15 Return Policy Examples - Small Business Trends I had three pairs that I wanted to exchange. We'll replace your frames free of charge if they are damaged or broken plus, you'll get great deals on replacement lenses. Boxed items can be opened, but all packaging must be included. At Visionworks, it is our goal to provide great customer service and we welcome every opportunity to better serve our customers. This company also offers contact lens dispensing. So I call the week of 3/20 and was told there is an issue with my order and a manager will need to call me back. I was told that online appointments are teleview appointments. They have an expansive chain with 711 retail stores across the states. Or the style didnt end up suiting you like you thought. 160 Reviews of Visionworks.com - Sitejabber Visionworks ensures a 100 day grace period after your purchase, to decide if these glasses really are the perfect match for your face, style, and life. Honestly, I want my money back so I can go somewhere else because I don't trust this man at all. They gave me a refund right away, so I have no complaints about that. Visionworks has a rating of 1.9 stars from 160 reviews, indicating that most customers are generally dissatisfied with their purchases. Their computers were down and could not fix the schedule and they stated no one at the mall was answering. Price paid for this product. If you dont have it with you, you can still return the product. Gain trust and grow your business with customer reviews. As an industry leader in eye care services and eye wear products, Visionworks has more than 650 stores in 41 different states, including the District of Columbia. She helped me in every step of the way. and our I am told there is not. What Everyone Should Know About the Walmart Return Policy, Don't Let the Costco Return Policy Give You a Hard TimeDoNotPay Can Help, All You Wanted To Know About the Ulta Return Policy, Everything You Have Ever Wanted To Know About the Nordstrom Return Policy. Follow-up service (e.g., frame adjustments, repairs, cleanings). Idid not write down the incorrect script to get the incorrect script placed in the previous glasses. Really? I thought the price was good and hope I will be pleased with the glasses. Walmart Vision Center: 8 Things You GOTTA Know Before You Visit It is important to save the tracking information and to properly insure all merchandise that is being returned to HD Vision Works. Tried to call General Manager and other 800 number to voice complaint but was put on long looped music/business nonsense for too long. This includes top brands like MetLife, UnitedHealthcare, and Cigna. In the seven years since it launched, Warby Parker has become a major player, offering glasses with single-vision lenses for $95, including an anti-reflective coating. DAVIS VISIONWORKS - 36 Reviews - 2082 Medford Ave, Medford, New - Yelp I asked if I could upgrade the glasses and was denied. Today 4/4/2023 I check order status online it still says pending and delayed. Your email address will not be published. And they didn't know how to use the new system that they all were complaining about that they weren't trained properly. Refunds A restocking fee of 20% will apply to the value of all merchandise returned for a refund. Save products you love, products you own and much more! You have two choices when it comes to returning the item. You can also call at 1-800-784-7427. It looked like the lenses I was looking through were smudged, and I told him so, and he made no attempt to check or clean them. I could replace the original but not upgrade. Visionworks is a company based out of North America. I paid for glasses I never recieved and visionworks doesn't take responsibility. The staff names were Shenita, Mary and Dustin. I did received that e-mail on Feb 20th. Note that complaint text that is displayed might not represent all complaints filed with BBB. Sign up to receive our free weekly newsletter. Visionworks offers a 100-day return policy as well as a 30-day money-back guarantee. Read full return policy. Wed like to thank ****** for allowing us to assist in resolving the situation and/ or concerns.Thank You,Visionworks. If you returned your glasses did you just go back in and pick new frames and do the whole process again? You can take your item or items directly to a Visionworks center to initiate the return process in person. Really really bad. This did not happen as of this morning a week later insurance company has received nothing. It should have been way more than that just for the inconvenience. Claim your profile to access Trustpilots free business tools and connect with customers. Dear BBB,I thank you for apprising us of the complaint submitted by ************************** After reviewing the details of the complaint, a member of management confirmed the glasses arrived in and reached out to ****** to let him know order is ready for pick up. Customer Reviews are not used in the calculation of BBB Rating. Sit back and relax while we do the work. The lab stalled because they lost the frames I provided. Please ship your return via a trackable shipping method and be sure to obtain a copy of your tracking number. But, in the past 5 years, 3 sets of glasses for both my wife and I, the quality of the glasses has been bad. Your Return Authorization Number must be displayed prominently on the outside of the shipping box. I called the *********** location to find out the eye doctor's name & the young man was rude & hung up in my face. Please also share your experience in the comments section so that other customers can benefit. They worked for long-distance and reading and would have been a great backup pair. I spent $1200+ on Nov 16 for 3 pairs of glasses. My family and I. I went to the Shrewsbury office in Nj this morning to pick up my order. 6 weeks later on a pair of sunglasses that are listed as in stock online is crazy. There is no phone # for the store to even ask, so I called the 800# and the person couldn't give me an answer. If you dont immediately know where the nearest Visionworks center is, you can use the Visionworks Store Locator to find your nearest store. The Horrible Disgusting way I was treated by the girl working there was unforgivable.! I have been waiting 10 weeks for a pair of glasses. Products used:Optometrist/Prescription Glasses. Tip for consumers:Never go to vision works if you have an option. The workers were quick and knowledgeable. Unsubscribe easily. Quality of the product purchased. Office was locked until 10:15. Once I finally was able to make an appointment for the three of us, we all need an appointment on the same day so we scheduled far enough out on a day I had off so that I could pay for all the glasses. Visionworks Near Me | Visionworks Locations Found out new prescription glasses at Walmart was $99 and this glasses got doesn't cannot be use on my computer.they are scamming you with your insurance.. All product returns require a Return Authorization number (RA#). Consumer Reports. I returned them to the store for a full refund. My experience at visionworks is terrible, they have no education to treat people and to get a refund you have to wait for my money for 30 days, they are not improfecions. Dear BBB,I thank you for apprising us of the complaint submitted by ****************************** After reviewing the details of the complaint, a member of management reached out to ****** to process the refund and is sending a copy of the refund receipt. I received emails and text messages thanking me for making the appointment and plenty of appointment reminders. Unfortunately the exact frame and color was not available. America's Best Contacts & Eyeglasses vs. Visionworks Resolved "Charges" Resolved "Cancelled appointment.". Can You Return Prescription Glasses? With a bunch of children that should be working at a movie theatre. Support . Check out the following table for some of our useful guides: Visionworks states that the typical time frame for a refund is 30 days. You will get digital access to reviews and ratings for over 8,500 products and services Thus, we do not reimburse any return shipping cost. Customer service The lens would yellow after a year, halo effects, and the prescription was off. The clerk told me that even though I was within the 100 day perion & the glasses was cheaper by $40 I broke even because Visionworks have to make me some new lens for the correcy script for my eyes. Contact lenses: The details typically include the period for making a return, the acceptable items for return, and the necessary paperwork and proof of purchase. Today, Jan 16, store called again lab sent one found frame to Schert lab. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I finally was walked out and told to sit at a desk and someone would be by to help this tool 30-45 minutes for another inexperienced woman to take another 30 mins to print out my prescriptions that was my old prescription. I was told that Visionworks was not allowed to cancel that text feature until they contacted the customer. Tip for consumers:Dont go to Vision Works! Verification can help ensure real people write reviews about real companies. This includes the original packaging and all branded inserts, dust bags, labels or accessories included with the original packaging. He literally kept everything blurry the whole time, and no doctor has ever done that in all of my experiences. Guarantee vary from product to product and can even vary for the components. A Rundown of the Visionworks Return Policy - DoNotPay If you purchased the product online, go to the Visionworks website and follow these directions: We believe that the information we have given has totally satisfied you and that the return procedure has gone smoothly. Quality of service from sales help. Visionworks. Ordered a pair of glasses online and they never arrived. I told her that it doesn't even make sense to have a teleview appointment. The lens would yellow after a year, halo effects, and the prescription was off. Retuned merchandise that is lost or damaged during transit is solely the shipper's responsibility. Discover the Zzounds Return Policy With DoNotPays Thorough Guide! Can you return them? Don't order from Visionworks if you must have the glasses in a timely manner. $45 Off Visionworks Coupons & Promo Codes - April 2023 - Goodshop Wow! Only after they indicated and they kept saying that based on medicare there would be no copay and I repeatedly told them I don't have medicare but have given them my medical insurance details. The regional manager even went as far as saying the problems i was having with the glasses was due to my age not that they were made wrong EYE DOCTORS ARE AWSOME PURCHASE GLASSES AT YOUR OWN RISK. But it is possible to extend it by paying an extra fee if it is worth. THE STORES NEVER ANSWER THEIR PHONES. Told me I had to give a rating if I could there would no rating your service was that bad! When I called the Woodmore location on April 10, 2023 the person answering the call, informed me that I could no longer exercise the 100-day option (at the Woodmore store) because the 100th day was on April 9, 2023 Easter (all Visionworks stores, were closed on Easter). No Visionwork currently does not have any international shipping policies in place. Zero stars really. I could hear everything patients were saying since the door was wide open when the telehealth providers were communicating with me. The guidelines for returns differ significantly among companies and product categories. Visionworks Near Me | Visionworks Locations Skip to main content Reset Focus Find a Store & Book ExamStore Insurance OFF Using Insurance at Visionworks Flexible Spending Account Save my name, email, and website in this browser for the next time I comment. Return merchandise must be double boxed with no writing on the manufacturer's box. I asked, how can a person have an eye exam over the phone? This bad script could have damaged me , my eyes and my health tremendously. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Reactivate now The first method you can use to contact Visionworks about a return or exchange is to call the company directly. Refused to see her without me and was extremely rude to 16 yr. Old she spends $210 every 3 months there for her contacts. Nothing until they were actually ready to serve us. Claim your listing for free to respond to reviews, update your profile and manage your listing. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I was treated horribly On the glasses side of the vision works in Brooklyn Ohio. However, depending on the type of refund youve been issued, the time can vary significantly. She had to find one of the children working there to help her navigate the new system to print out the correct prescription then after that I had to tell her what the doctor told me va on the tele call she didn't even know anything I needed trial contacts for my new prescription. 70% Off Visionworks Coupon | Verified Promo Code - May 2023 - Couponannie We could not make two out of the three appointments scheduled because of work so when I tried to call back to reschedule I was put on hold for 15 MINUTES, no exaggeration. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. The issue is not with the Eye doctor, I purchased two pairs of glasses from Visionworks, with tax and fees, the total amount was $222.48, I paid with my Discover credit card, the clerk in the store ran my credit card four times and when I got home and looked at my account online, the four transactions totaled over $890 dollars. I informed the store immediately they suggested I borrow the glasses provided and they would have my desired glasses in within days. I am having a horrible experience with Visionworks store # 1232 East Setauket NY. It would appear something is wrong. View more information about our in-network insurance policies. Protect Yourself From Indoor Air Pollution, 21 Small Kitchen Appliances for $100 or Less, Do Not Sell or Share My Personal Information, Excels at removing embedded dirt from carpets. Visionworks is part of the Eyeglass Stores test program at Consumer Reports. What is Visionworks doing to help prevent exposure to COVID-19? I was told they would have to be order and would be there in a couple weeks. Which is unfortunate, given the generous nature of it. This is when he informed me that I wouldn't be able to get new lenses in them that they don't do that I asked to speak to the manager and this 20 kid. File a complaint. to help you make better choices for lifes big moments and the everyday ones in between. You wont have to wait in lines or on the phone for long periods because you can request a refund from the comfort of your home. Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. I spent over $2000).On April 9, I decided to exercise my option of the 100-day guarantee. Visionworks : r/optometry - Reddit The doctor took her time and explained everything and yes, the numbers at Visionworks were wayyyy off, I'm glad I was able to cancel the order with them. Your glasses must not be broken or damaged to qualify. Return Policy - davisvisioncontacts.com Vision works cannot afford printer and I requested I could bring flash drive and they can give them to me and they said they cannot. The staff and front desk crew were friendly but *************************** was as cruel as it gets. I went in & I was correct. EVERYTIME, I SET UP AN APPOINTMENT THEY NEVER HAVE MY INFORMATION OR JUST CAN NOT FIND ME IN THEIR SYSTEM AND HAVE TO GIVE MY INFORMATION OVER AND OVER AGAIN. I do recommend this company. They even went as far as falsifying the response to the better business bureau. The fact that the Canton location didn't want to do anything at all. STAY AWAY go somewhere else if you need glasses. Privacy Policy. I am furious. The are incompetent and unprofessional. So after the exams were completed I went to pick out my glasses and the lady that helped me when I first got there kept coming over to me saying have you got them yet?