23-04-2021 If you're having problems, try, Check that email addresses are typed correctly, Check spam folders - genuine emails sometimes end up in there by mistake. Sadly not the same as my experience. I can send messages on iPhone and webmail but not via Apple Mail on either of my Macs (MacBookPro and iMac). Created on May 24, 2016 Outlook emails not being received by btinternet.com addresses In the last two weeks, emails that I send from Outlook to btinternet.com email addresses are not being received by the person I sent them to. This amount is subject to change until you make payment. This is a BT residential customer to customer forum. Also my husband can now successfully send me emails using his btinternet address from his Ipad that arrive in my mailbox immediately which wasn't working before. Then power on the phone and iPad and tell me if it still has the problem. omissions and conduct of any third parties in connection with or related to your use of the site. Today all of our emails addresses would receive, but not send. Below is an article to help guide you through the process. 1-800-MY-APPLE, or, If you cant send or receive email on your Mac, Sales and 11h33 25-08-2021 What does this mean? We receive the following message when we try to send from our Mac. No links of any sort and it still bounces, coming back with the messages unable to deliver after repeated attempts. 13h52. BT L1 agent wasn't able to resolve and it has been passed to their email support team. It's reassuring not to be alone. Go through and update your details for each one with your new email address. Any ideas? This morning I clicked on the email icon on my phone and was again asked to login. 26-08-2021 I have exactly the same problem and would love to get a solution. That helps us fund This Is Money, and keep it free to use. - We do not send parcels to PO BOX addresses. What do I have to change to make my emails send? Now when I send them emails from my Outlook.com email address they bounce back as undeliverable. There'll likely be four of these, two from BT servers and two from Plusnet servers. As soon as I removed that link all was well again. 14-07-2019 15h24. BT internet email problem Hi. We think inflation-busting, mid-contract rises are grossly unfair and have been campaigning in recent weeks for suppliers to think again. Rachel Rickard Straus, Financial Mail On Sunday Welcome to our community forums @IanHill, sorry to hear you're experiencing problems with emails making it through to certain contacts. So can it be that btinternet webmails pass through ok and btinternet emails sent via other email clients don't? My wifes email account on her iPhone 10 is working fine and her settings are identical to those described above on my Samsung phone. We'll need to look into this and we'll get back to you next week. But again got error messages which I now cant remember. Thank you, JW. I feel there is something going between Google and Apple. If an item is purchased and the buyer's delivery address is a PO BOX, the item will be cancelled by the seller. Please check your email settings. 15h33. Delays in Emails being delivered can arise from a multitude of reasons. P.S. Yesterday afternoon 22 April 2021, when I created a new email on my phone, it wouldnt send, stayed in my outbox and again I would receive error messages telling me to log in. If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. I guess I will have stop e-mailing my wife from the iMac (I could even talk to her!). Having established that I was able to send email from webmail, the agent told me that there were no issue with BT's Servers (or the company who provides this service on their behalf), and the issue was with my device. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Doing so can save hundreds of pounds. Refunds. I typed my email address, password, display name, checked in the Advanced Settings, the incoming server is on port 993, outgoing on 465. It has just hiked his bills by another 6 a month and he feels penalised not rewarded for being a loyal customer for over 20 years. Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". Our standard shipping option is via Royal Mail airmail. Neither of these has solved my problem. https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. Hi 'I have always used the same email address,' says Dave, 79, from Cambridge. 1) Set up an email address with a free service. In theory, they could switch to a free email address, such as Gmail or Hotmail, but doing so feels like an insurmountable upheaval. It's not just that there has been a delay. on Thanks It takes a while to get a reply from the Postmaster but they will respond. - last edited on I can take the same message and copy it into gmail and send from there and it gets through with no problem. 19-12-2022 We understand that you are experiencing issues sending emails. My husband hasn't yet received a reply to the ticket he opened on his BT account yesterday however it seems more than coincidental that this morning I received six delayed mails from two different people with btinternet addresses. 26-08-2021 6h21. Policies vary between broadband providers. A forum where Apple customers help each other with their products. But the problem is, and has been for years, why is it ONLY btinternet email addresses that suffer from this problem. Though as the BT email service is independent of the Plusnet one, we can't speculate as to any issues or configuration choices that have been made by their team. View cart for details. So it seems to be something between Android and BT Mail. One further piece of information. 2) Set up a forwarding system on your old email account so that all new emails are automatically redirected to your new email address. 14-07-2019 on By If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. The destination account that I am using for tests is another btinternet account (my wife's) - in fact it's a subaccount to my own account. Thanks I decided to wait and see and this evening emails are sending OK again with the exception of one email that returns a 453 Too many recipients error message - I was trying to send an email to about 50 people on on If someone answers your question correctly please let other members know by clicking on Mark as Accepted solution, Mine is Samsung A71 and also doesn't give option to enter the SSL encryption details, Announcements, Guides & Community Updates. Do other emails they send get to where they need to go? After several attempts, I decided to delete the email account from the phone and to recreate it using Add Account. Go back to . to know I'm not alone. ), having escalated the issue, within one hour, I was able to send email again from all devices and from all applications. What does this mean? For additional information, see the Global Shipping Program, Batman Outlaws #1 2 3 Complete DC Comics Lot Doug Moench, Comic should be in the grade given in the listing title. on I am not having any such problems with my iCloud server so I do not think its a snag with Apple Mail. Clearly, somewhere, somebody in BTs email service provider organisation has made a change in their configurations, or there is a fault. 16:52 EST 04 Mar 2023 I can send mail to my iCloud email OK on both machines, which I could not do when the problem first arose yesterday. Send yourself a test email. Many have had the same address since they first went online many years ago. 26-08-2021 If I changed my email address I would be bound to lose something important. 6) Make a list of all of the accounts and logins that are linked to your old email address. The article below can help if you do not have any other user account to test with. My two contacts on btinternet.com have asked a number of times if I have received their emails, and I haven't. Yesterday, I managed to contact BT via webchat. any proposed solutions on the community forums. BT are blocking the complete domain which the sender is sending from. 13h18. If I go into iCloud web page, then I can send and receive as normal. At some point during one day a couple of weeks ago, the following issues seem to have started: missing virtually all sent emails from the account on my iPad since the account started, but not my iPhone similarly, logging onto web based email account, using different devices, my iPad, my iPhone, wife's iPad and . Feel free to attach these to the ticket on your account regarding this matter Here, as I've escalated this to my team now to monitor and get back to you once we can look in to this further for you. Today all of our emails addresses would receive, but not send. So hardly time for a timeout to have occurred. 18h40. 23-04-2021 20h35, BT Mail | @btinternet.com | Cannot send mail, Re: BT Mail | @btinternet.com | Cannot send mail, Announcements, Guides & Community Updates. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. . About a week ago on my phone only, I started getting messages along the lines of you need to login to your email account when I went to read or send emails on my phone. I went to Advanced Settings and found that IMAP incoming and SMTP outgoing ports were set to 993. That being said, a delay of over 5 days is rather unusual, as most email servers will give up after that long and assume it's not possible to deliver the message. Thank you anyway. Announcements, Guides & Community Updates. Having the same problem myself today - unable to send emails from my @btinternet.com account. 16h05. Look from the bottom upwards to see the activity timestamps from when the message was sent, through to when the message was received by Plusnet. I know that I haven't received most of the emails sent from btinternet.com addresses at all. Unable to send mails to btinternet addresses, Re: Unable to send mails to btinternet addresses. Has anyone else encountered this and found a solution ? Many customers find the BT community forum is a great way of getting help. All postings and use of the content on this site are subject to the. 09-07-2019 Don't forget online banking, streaming services and social media accounts. Frankly, just waiting & hoping that the problem resolves itself is not what I was hoping to hear. A few months ago I realised I wasn't receiving emails from a friend with a btinternet.com email address. We appreciate you reaching out to us about Mail. Does anybody have any idea how I can resolve this, other than changing ISP. So we can look in to this further, could you provide us with the full bounce back message you're receiving and the email headers. btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte, Re: btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing c, Re: can't send emails since this afternoon. None of the posts I have seen are the same as my problem however. 09-07-2019 The problem is also affected by the addressee. Unfortunately, it did not work. 2 users liked/thanked this post: When this happens. I am experiencing it with emails from different addreses within a domain which belongs to another ISP. Re: Unable to send email from Outlook app, If you like a post, or want to say thanks for a helpful answer, please click on the Ratings icon. Maybe that's the issue, although there has been no problem up until yesterday. This is exactly the same as my issue - with the 993 / 465 too. To start the conversation again, simply Terms and conditions of the sale . 23-04-2021 This could be as simple as the sender's email application had an issue and had not sent the emails until recently! Using webmail? Dave Bradford would love to ditch Virgin Media and get a new broadband provider. Ive also tried not using advanced settings at all with exactly the same results as described above. This started suddenly about 5 or 6 weeks ago. http://bt.custhelp.com/app/answers/detail/a_id/44917/kw/bt%20mail/c/6591, on 9h25 Oops. This amount is subject to change until you make payment. Has anyone experienced this problem. You can send and receive messages, but not actively manage the account. If yes, we recommend that you check if the issue persists while on safe mode. 23-04-2021 He received emails from me okay (from my Metronet email address) but I wasn't getting his replies. Typical script! None of the posts I have seen are the same as my problem however. Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". For additional information, see the Global Shipping Program. The worrying thing is I don't know how many other emails I'm not receiving. All packages, programming, features, and functionality and all prices and fees not included in price guarantee are subject to change without notice. 3) Import all of your contacts from your old account to your new one. Help with setting up your email > Other tips: Check that email addresses are typed correctly Check spam folders - genuine emails sometimes end up in there by mistake Our Gmail accounts work on all our devices. In the last 24 hours I have been unable to send any mail from my@btinternet.com account from any of my devices. We do not write articles to promote products. 15h31. We have received reports that emails to btinternet.comemail addresses are being blocked. I can send & receive on my work email account using the Outlook app. 14-07-2019 19h37 Hi@stevebrass thanks for your reply, ports and email addresses are all ok and in line with your suggestion, the one thing that I can't find when entering those details is the SSL Encryption - the option just doesn't seem to be there with the MS Office Outlook app / in combination with my Samsung S10. I have entered the SMTP and IMAP details correctly but it still won't send. 2. 'All of my contacts have it. I have deleted the app and reinstalled it. provided; every potential issue may involve several factors not detailed in the conversations 20h31, on Rest assured that we'll do our best to assist you or get you pointed in the right direction. on I spoke too soon. If you're having problems, try logging in to webmail. I know it exists because I can pick it up on ios and via BT Webmail. I am using the Outlook app on a Samsung phone. I am not receiving emails to my Metronet account from at least two contacts with btinternet email addresses. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. Apple may provide or recommend responses as a possible solution based on the information 14h00, on My wife has a btinternet email account linked to mine and yet she is not having any problems sending messages from Apple Mail. All other emails to other systems have no issues. 14h56, on Clicking update it went straight to the SMTP outgoing server where it shows mail.btinternet.com but the port was set to 993, I changed it to 465, entered my IMAP and SMTP passwords again, clicked the tick and got an error message: "Log-in error Unable to add account, server address is not valid". As regards your other points have a look at these threads and that is only a few of the recent ones and make up your own mind about getting BT's attention. 13-07-2019 23-04-2021 Choose Send/Receive > Preferences > Work Offline to toggle between offline mode and online mode.You may need to open the message and send it again, or choose Send/Receive.. Announcements, Guides & Community Updates. 5) Set up an auto-responder message on your old email address. Although port 587 will usually work, port 465 is the recommended port. Gmail and Outlook are two of the most popular. That sounds like something has been stuck in a queue somewhere. 19-12-2022 Any ideas? Are there really just two of us having this problem? They forecast a response within 72 hours. I changed SMTP to 465 and got an error message "Log-in error Unable to add account, server address is not valid". All I can suggest is contact BT via Web Chat and dont take No for an answer when they say the issue is with your device(s). We always endeavour to grade correctly and. I consistently receive this warning: whenever I try. Just goes straight to outbox, then tries to send, comes back with a message p05-smtp.mail.me.com I've also found an old post from someone (Peter) with the same problem, but I can't see that his problem was resolved. Examination of the message heads of the delayed emails might be informative. Because all your devices stopped accessing your email at the same time and assuming you can still access your email via webmail it is obviously not a problem with your email accounts or with your password, hence the advice not to do anything. I've got a "failed delivery message". I cannot send even the simplest of messages this morning. Just one other thing that might be relevant. Your post does not go to BT. Some links in this article may be affiliate links. This was a pain, but I went along with it or else I couldnt use email. I have the exact same problem. I have deleted the account and reinstalled, checked all the settings and named the account with the e mail address. In the case of delayed emails, that do eventually arrive, the headers can be useful in determining where the delay occurred. You should however check that your email clients are using the correct settings as per this link. After 3 years, then-current everyday prices for all services apply. To start viewing messages, select the forum that you want to visit from the selection below. The accounts work on BT Webmail, both to receive and send. on Delays in Emails being delivered can arise from a multitude of reasons. Might that apply in your case too? 16:52 EST 04 Mar 2023. We have received reports that emails to btinternet.com email addresses are being blocked. I am not quite sure how/why but it may help if I describe the actions that I took to get it working again. 19-12-2022 I've got a "failed delivery message". on In my view, the Postmaster group are doing it the wrong way round. I later found I wasn't receiving emails from another friend with a btinternet address so it looked like this might be the common connection. 3 users liked/thanked this post: - edited on There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. Emails from btinternet.com addresses not received. iPad is working ok. What can we help with? From haggling to threatening to switch, how YOU are fighting back against the great broadband rip-off, End this bill charade, says RACHEL RICKARD STRAUS: Broadband firms should offer fair and predictable prices, What you need to know about money every week: This is Money podcast. I can take the same message and copy it into gmail and send from there and it gets through with no problem. Does anyone have any other suggestions please?? btinternet email server refusing to send outgoing issue can clear itself after a day or two" proves to be the case. 7) Once you have saved any old emails you want to keep, delete the rest especially those with any personal information in them. Hopefully, we can get this resolved quickly. I was about to post exactly the same question; I've prepared a draft text, so might as well include it here and hope that someone has a solution. They also sent a test email from a PC using an outlook client and that didn't come through either. 2 users liked/thanked this post: It is very annoying, I hope you guys reach me out soon. The only thing that they have in common is that the messages were passed around inside the BT mail platform when the sender first sent the email, and then sat for far too long before being delivered to Plusnet. Martin Gates, from Hampshire, has had an email account with Virgin Media for years. If you click on them we may earn a small commission. Any suggestions please, User profile for user: Emails being blocked which we send to btinternet.com email addresses, Re: Emails being blocked which we send to btinternet.com email addresses. I can't afford the risk.'. Comparison website Uswitch says that almost a quarter of people rely on their email address provided by a broadband provider, especially people aged 65 and over. , updated All incoming emails were there on my phone, but when trying to send an email, I got the same error as Shortm showed in his first post. They are in my "sent" folder but never get to the btinternet.com account Other addresses work fine. I thought that I had fixed the issue last night by resaving my IMAP SMTP settings and restarting Apple Mail but the problem has reappeared this morning. This is going to need looking at by their email support team. Accounts that are inactive for six months are deleted automatically. Accounts that are inactive for six months . BT Email: I can't send or receive email If you can't send or receive emails, here are some simple tips to help you sort the problem out. I can receive emails. It was innocent enough: if someone clicked on my name they were taken to my personal website, but it was making btinternet suspicious. I've rebooted twice and reinstalled Office 365 without success. If that doesn't fix the problem, see the next section. Anyone else experienced this and got any suggestions on how to proceed? By posting your comment you agree to the house rules, The comments below have not been moderated, By A workaround would be to use another SMTP - for example gmail if you have a google account. BT need to deal with this at a high level, NOT an individual user's account. 19h32. Something went wrong. Go back to: Email help. The problem usually resolves its self in a day or two. The other two people that are having the same problem are using Samsungs, but haven't said which model. Anyone else experiencing the same issues? Thanks for the examples that have been provided so far. They must realise that they have a dreadful name. Thanks for your help - I can now send messages to 'external' accounts from the iMac and to all addresses from the MacBookPro so I should be satisfied. Just goes straight to outbox, then tries to send . I can't find the missing messages in spam and I actually received one of the missing emails this morning that was sent at the beginning of March! 17h25. I use Mac OS High Sierra: version 10.13.6 and Phone Software Version is: 13.3.1 Various errors messages. Apple disclaims any and all liability for the acts, @Simpson39 try this link https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. Log in issues. on I have a group of 14 people set up under Outlook 365. Can I move my BT Email address to another account? I have tried from two different user names on my PC and so two different Outlook settings, and from my Windows 10 laptop, none of which are successful. This amount is subject to change until you make payment. (The fix did not work until I had quit Mail and relaunched it. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. As an experiment, can you try a different mail client other than Apple Mail on one of your Macs and see if that works. I have it in a notepad file as well if that makes it more readable. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I have had an empty VIPs mailbox suddenly appear in the sidebar of Apple Mail. If this post helped, please click the Thumbs Up and if it fixed your issue, please click This fixed my problem. 26-08-2021 Townman, Gandalf. I've got a "failed delivery message". Page 1 of 2 1 2 Last BT Email - best practices for postmasters and senders of email. Log out of your email account then, Using an email program? 6h00. 26-08-2021 Sending or receiving email. 26-08-2021 Its broadband expert Catherine Hiley says: 'Staying loyal to a broadband provider to keep your email address could prevent you from enjoying savings of up to 162 a year on average if you switch. Copyright 1995-2023 eBay Inc. All Rights Reserved. What can be done to fix this problem please? It seems that I can only send messages to my iCloud account from the iMac. This site contains user submitted content, comments and opinions and is for informational purposes 10-07-2019 I have tried sending individual messages and simple test messages but nothing works. Created on July 15, 2016 Outlook.com not sending emails to btinternet email addresses I have never had this problem before but I have two friends who have btinternet email addresses. 20h13. For email, I use Microsoft Outlook (from Microsoft Office, not outlook.com) email on my Samsung S10 phone and on my laptop. 19-12-2022 The account I am using is Gmail (the google mail). No disrespect intended as your advice is probably based on years of experience of BTs service! 'If you create a new email with a service such as Gmail, you're also free to change broadband in future without changing your Gmail email address.'. Looking through previous posts I see this has been a regular problem. This will work as long as your old email account is still active. 15h22, on Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community. One of the mails having been sent as long ago as April 4th. Email accounts managed by Virgin Media include those ending @virginmedia.com and @ntlworld.com. I anybody else having this problem. Sky allows former customers to keep their email account free of charge and indefinitely. on This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails.The sending domain name isrhass.org.uk. This has made me want to look a bit further and so I found the Community. I have cleared cache and data. 10-07-2019 There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. on 14h17, on He says: 'My emails are an archive of all of my subscriptions, accounts and information over the years. When I pointed out that the same issue happened at the same time on multiple devices, running multiple email applications, the agent agreed to escalate my issue, and I have been promised a reply within a further 24 hours. With a significant delay between the timestamp on the two BT ones and the timestamp on the two Plusnet ones. Those who want to retain the same features once they leave BT can pay for Premium email, which costs 7.50 a month. Do this plenty of time ahead of when you plan to switch broadband provider you may even want a few months to switch over. I can send test messages to my iCloud e-mail but not other addresses. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Reset Mail app Right click on Windows Start > Apps & features > Scroll down and click Mail & Calendar > Click Advanced options > Click Reset > Restart your computer 3. BT Email - best practices for postmasters and senders of email | BT Help, on btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte Go to solution I anybody else having this problem. Thanks for the suggestion. https://community.bt.com/t5/Email/Problems-connecting-to-POP3-IMAP/td-p/1786726. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac, Cannot send mail The sender address was invalid. 10h38 https://community.bt.com/t5/Email/SMTP-server-password-issue-cannot-send-e-mails-from-e-mail/td-p/19 https://community.bt.com/t5/Email/BT-Email-on-Outlook-amp-iPhone/td-p/1949938, on This isn't just a small delay. All we can do is see if anything was rejected by the inbound platform from the sender to the recipient. I expect that they are simply burying their heads in the sand and do not look at all. 16h34. Last week I phones an advisor with a somewhat similar response. for DISH Protect Silver unless you call to cancel. on Comic should be in the grade given in the listing title. Unfortunately, I haven't kept a delayed mail but I will extract the source header from the next one that comes through and send it to you. After some trial and error I found that btinternet was objecting to my "signature" containing a link. We always endeavour to grade correctly and , This amount includes seller specified domestic shipping charges as well as applicable international shipping, handling, and other fees. la choy soy sauce shortage, salt lake city south mission president,
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