Debra answered all our many questions and offer good advice.The Bostics, I made a purchase in March of 2022. Items that are returned or exchanged due to size will be assessed a 10% restocking fee and delivery fees are not refundable. We'll be returning here for many years to come. Arhaus Furniture Customer service? A 10% restocking fee will be applied. Love the pieces and well have them for a long time! If you're not sure about which rug to buy or are deciding between a few options, Arhaus also sells rug swatches for shoppers to see how the rug and colors will look with their existing decor. Michael is now my "furniture guy" and Kat is my "furniture gal." Id strongly recommend anyone against considering this brand to start with and look into other brands for furnitures to save yourself some hassle. They're awesome! Can I pick up my merchandise at the distribution center? Love everything! With only a copy of a floor plan in hand, Heather was able to understand our aspirations and provide the perfect design suggestions (for both key furniture items and complimentary accessories) that completed our apartment and immediately made our new home exceptional. Will I receive all of the items on my order at the same time? Join the 41 people who've already reviewed Arhaus. I have spoken to numerous managers, concierge managers and etc and so far nothing. It goes against our guidelines to offer incentives for reviews. Better yet, these already-marked-down slipcovers were an additional 50% off. I emphatically recommend that you shop elsewhere. Connect with a Design Consultant seven days a week, at 866.427.4287 or at your local store to choose from hundreds of fine fabric and finish options or explore our one-of-a-kind furniture. We purchased a sectional from the Northpark Arhaus this past summer. Debra Cleare helped us with bedroom furniture, accessories and tables. Zane was very attentive and detail oriented, he helped us make wonderful selections to meet our furniture and decorating needs. One of the best Furniture Stores, Retail business at 5300 W 119th St, Leawood KS, 66209 United States. I was informed that the benches are ready but the table will likely be delayed until May!! 37% of employees would recommend working at Arhaus Furniture to a friend and 42% have a positive outlook for the business. I would like to have had more information regarding its care, there is a delivery fee.and they do not scotch guard the fabrics which I understand is their policy. They were great at helping us finish the look of our new home and your conscious about helping it be as economical as possible. They are a publicly traded company of over 2 billion dollars. We have made a commitment to the earth's resources by developing unique, yet functional pieces from recycled natural resources. We're redecorating our living and dining room and had specific pieces picked out online, but i wanted to see them in person before purchasing. The customer service has been extremely poor, had I not called no one would have followed up. It came out absolutely beautiful. To be added to our postal or email mailing list, sign up here. Merchandise in our warehouse cannot be held more than 90 days. Every time I've gone into Arhaus to decorate and furnish my home, I'm personally greeted and have always felt my needs and interests are taken into consideration, rather than being pushed into a purchase. Items purchased and taken with you from a store location must be returned to a store location; these items include specialty rugs, accent pillows and throws, and some lighting and accessories. The furniture itself has held up well with 5 kiddos, however the cushions have not. It is now almost September of 2022. I chose new ones. Just. We do not offer pick-ups at our distribution center. Do you offer in-home design consultations? Tricia one of the design consultants came to my home and helped me plan my buy. The delivery was on time and the associates were extremely professional. Please see our Measuring for Furniture Delivery guidelines. There is no question that their furniture is beautiful and current. We had one rip in a couch and placed our request for repair in January. Customer service never calls back when you try to resolve the account. Arhaus is an Ohio based home furnishings retailer that designs and sells sleek, modern furniture and home decor. Everyone is always so helpful and pleasant to work with. EA808 Pagoda Earth Earrings A new customer service representative created another email to send to UPS. Please contact Arhaus for details. Start with a fabric or finish swatch to ensure the perfect choice. Non-Furniture Items: Includes Lighting (uninstalled), Mirrors, Bedding, Decor, Jewelry, Rug Swatches, and Tabletop. I was "disconnected" by phone 3 times. I did so, and they sent a third party furniture repair company. So the took them back and reordered the two chairs. If you use one of these and buy something, Slumber Search may make a small amount of money. Im gonna file a complaint with the attorney generals office. I've had to cancel orders due to incorrect lead times quoted, dates continually being pushed out, and absolute lack of follow up or promised return phone calls that never happened. Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. Can I purchase or redeem an Arhaus Gift Card online? Although it was no easy task, the Store Manager - Michael - was able to locate the bedding at a different store and ship it to our other house outside of California in time for the holidays. Here are 8 tips for writing great reviews. Arhaus is a United States retail chain that designs and sells home furnishings online and through its retail stores and catalogs. I'm giving this 3 stars because I had both good and bad experiences in this store. Jerry B. said: Montgomery Mall is the premier place to see jailbait. Phenomenal store. Contact Arhaus by phone at 866.427.4287 for Returns & Exchanges, or other questions. Within a couple of months the item began peeling. From looking at other recent reviews on various forums I'm not alone. I'm thrilled Arhaus has come to San Diego!! The least they can do is have great customer support for the prices they charge. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Never got it. Full-Time. Purchased dining table from Tracy shortly after Thanksgiving but couldn't take delivery until well after New Year's due to the holidays. Long story short the sectional arrived and we quickly found it to be defective - it had multiple quality issues. They sent one email in May to say my order was processing. If you are unable to accept delivery beyond 30 days of your merchandise being fully committed in our warehouse, your order must be paid in full and cannot be returned, refused, canceled or exchanged. This was to be a birthday gift and I have this junk. If any items delivered via White Glove Delivery Service are deferred, delivery will occur once all of the items become available and ready to ship. If any of the above items are refused or returned after delivery, a 50% restocking fee will be applied. You have helped in making my condo more of a home! Furniture, larger dcor, uniquely shaped items, and items that are too fragile to ship through Package Carrier Delivery will be delivered using our White Glove Delivery Service. I am still waiting for my lamps which I've been told yesterday that it missed the delivery truck again, for the second time (1 month total, as they get deliveries every 2 weeks). I never received any paperwork from them confirming my purchase. Yes. She was terrific, came back again with a board and swatches so that I could see how all the pieces would work together. We have made several purchases with them to furnish our new home and they have been fantastic to work with. I love this store! Additional information about Delivery & Shipping. We require contact information to ensure our reviewers are real. Date of experience: 08 October 2022 Alyssa had our sectional completely remade, and has continued to provide outstanding customer service to us checking in on a regular basis to make sure the replacement is well made, without issues, and up to our standards. Sign up for promotions, decorating tips and more from our team. For shoppers with whole rooms to furnish or in need of design assistance, Arhaus also offers complimentary design services to help shoppers realize their style goals. It was also replaced and the 3rd one also had an off color board. She was the person who took the time, patience and care to work with someone who knew what they wanted (somewhat) but didn't know how to put it altogether. I do and I don't like this place. It would have been very expensive to hire an independent designer to accomplish what we did complimentary. I recently purchased a condo after selling my home. Now I just call her at Arhaus and tell her what I want. At Arhaus, were committed to products of great integrityfurniture made with uncompromising quality and care. Arhaus is a handcrafted furniture brand that was founded in 1986. Restoration Hardware Company Information Company Name: Restoration. Arhaus Furniture has an overall rating of 2.7 out of 5, based on over 529 reviews left anonymously by employees. For the privilege of receiving the inflation device so we can properly use the sleeper. If you choose to return a damaged item, purchase price, taxes and delivery fees will be refunded. What do we find? Verification can help ensure real people write reviews about real companies. Thank you, Arhaus, and the great sales, delivery and customer services teams. There is NO additional price markup for using this site or on links from this site and any commissions made by Slumber Search come out of the brand's profit margin. Arhaus Design Consultants are here to help realize your style story during a complimentary in-home or in-store design consultation. Well it is now October 4th and I'm yet to hear back or have my issues resolved. They have a huge selection of their furniture and are more than willing to help you every step of the way. Salary information comes from 1 data point collected directly from employees, users, and past and present job advertisements on Indeed in the past 24 months. Somewhere on their web site they tell you that the rug cannot be vacuumed with the rug bar on. Half showed up within a week. Yes. So it was that time of life again, furniture shopping time. I'm being passed from employee to employee who have no idea what's going on. He made several recommendations. When it comes to your own comfort, your own body is the only North Star. A Arhaus is located at 5300 West 119th Street, Leawood, KS 66209 Q What is the internet address for Arhaus? Loved working the manager Chris- I ordered most of the pieces from him; very helpful in picking the right furniture and accessories for my new homeI can't say I'm as happy working with other staff (when Chris is not available on phone) in the store who messed up my new orders/ requests or delivery dates or simply didn't know much on how to help a customer. Countless emails, phone calls , and hours of our times wasted and we still don't have our couch fixed. The pros: Beautiful selection of unique, quality dining furniture. Get Arhaus company's verified contact number +1*****287, web address, revenue, total contacts 258, industry Retail and location at Adapt.io Purchased a console for my living room! I got many compliments on them. Clearance Items (marked Last Chance! Don't waste your time. Refunds will be issued in the original form of payment, except in the case of cash and check purchases, in which a corporate check will be issued and could take up to 15 business days to process. I was hesitant since it was a floor sample. When it comes to sectionals, Arhaus has pieces for both your indoor and outdoor living spaces that range in price from around $2000 for a smaller sectional all the way up to $18000+ for large sectionals over 13 feet wide. Taxes are based on the laws and regulations of the state or province indicated by the shipping address. We work closely with Michael and he always takes the best care of us. I have been going back and forth with them for months and they dodge fixing the issue each and every time. We visited the store several times and everyone was great to interact with and extremely helpful! I should have looked here first but it was just a small purchase. It was not listed "AS IS" so I expect all parts to come with it. It is your responsibility to inspect your product upon delivery. Arhaus 211 reviews Claimed $$$ Furniture Stores, Home Decor, Rugs Edit Open 11:00 AM - 7:00 PM Hours updated over 3 months ago See hours See all 85 photos Write a review Add photo Location & Hours 1651 International Dr McLean, VA 22102 Get directions Edit business info You Might Also Consider Sponsored Westfield Montgomery 232 They said they would be back in touch. A great way to boost the style of a room is through an interesting rug, and Arhaus shoppers have over 120+ different styles of handcrafted indoor and outdoor rugs to choose from. My sales person, Cheryl Jones was amazing, patient and addressed my every concern. If you don't expect any customer service go to this store. Awful customer service! Don't buy Arhaus and for sure don't buy anything from the Colorado Springs store. We have recently completed a home remodel and shopped here for some new dining room and living room furniture. Kudos to Tracy the designer who helped us. Start with a fabric or finish swatch to ensure the perfect choice. After 90 days, full payment for the merchandise is required and delivery must be scheduled for your order. There are many advantages of an online account as mentioned below: Settle bills anytime, anywhere. My kids love the Kipton sectional that the neighborhood kids like to camp out on. Do you have a program for Interior Designers? I never heard back from her. Beautiful store with an impressive selection of unique but current furnishings and accessories. If I could give less than 1 star, I would. Now, trying to resolve this issue, after being given an itemized statement saying account is resolved - I still get a bill, and the sales woman changed her tune now that we still owe money. Depending on the items purchased and the delivery methods available for each item, your order could be delivered in multiple shipments. I talked to someone last week and they said a desk I ordered would be in by the end of the week and delivered by October 31, 2022. We love Arhaus UTC. They refunded Le the wrong amount and sent a bill! If you are not completely satisfied with your purchase, please contact us at 866.427.4287. Are the prices the same in stores and online? It needs to be done with a hand held attachment! Despite the 3 year warranty where they say if youre unsatisfied for any reason, well replace them, they wont stand by it. Tracy has been so professional through out the whole experience. Our Design Consultants are ready to assist you between 9 am and 5 pm EST seven days a week at 866.427.4287. If you received a UPS Ship Notification email, you may track your shipment at ups.com. Something as simple as saying, "I'm sorry" or "Thank you for your patience" can do a lot to calm down an irate customer. work. They have probably the most interesting and diverse high end furniture range in San Diego. And, we remain committed to never using wood from endangered rainforests. Michael has also been very helpful as well. I loved everything it looked exactly as I thought it would be and it was all due to Tricia. That looks normal. I went in today and found a floor sample chandelier. It has beautiful furniture. I made many phone calls, sent emails and messages inquiring about the location of my order, and even visited the store the week before Thanksgiving. Your customer service was so damn awful we purchased the bed as we walked right out of Arhaus because we didn't want to run into issues with the order and then have to communicate with a careless, sleezy sales rep . Interest will be charged to your Account from the purchase date and minimum monthly payments will increase if the promotional plan balance is not paid in full within the promotional period. Well, my husband and I have been looking for chairs for a year now. Delivery was smooth/on-time; Arhaus' Concierge also sent a furniture technician. Some links on Slumber Search are referral links. They say it is lifestyle and won't cover under the worry-free protection which we paid extra for. Customer complaints are pieces of negative feedback about a company's product, service, or support experience. This is total crap. We have always wanted the "cloud" from RH but to be honest it's not in the budget. Unfortunately, Chris have already moved on to another store so my new orders were processed by new manager and another staff. A The phone number for Arhaus is: (913) 663-0250. Great experience. We are not doctors -- if you have a medical condition, please consult your doctor.The makers of Slumber Search also make affiliate commissions from some of these manufacturers to keep the site running. Who knows? 15 reviews of Arhaus Furniture "quality pieces you will get what you pay for tasteful and classic. My wife and I discovered Arhaus long before we had a house to put any furniture. As a beginner design consultant at Arhaus, I am excited to start my career in the field of interior design and learn from experienced professionals. Had problems with my order initially and once store manager Tracy got involved at Naples store it got straighten out, however, i tried calling her to explain my displease with some quality issues and was told to call concierge services. I truly believe the true measure of a business is how they handle a situation when something goes wrong. STAY AWAY. I recently purchased a dining room set from this store location. 2 fake leather saddle stools I purchased showed wear after only a few months even though I hardly sit on them. I purchased a garden stool in October of 2022 that was delivered in November. After visiting nearly every furniture store in San Diego we stopped by Arhaus. Some mixed feedback about delivery. We hope you love your Arhaus products and want you to be fully satisfied with every item you purchase. The new Arhaus store in Colorado Springs is horrible. $2650 and after 7 months, we still cant use the sleeper. If you would like to split your deferred order into multiple shipments, additional delivery charges will be incurred. Will string you along for months on delivery times with no end in sight and hold your 50% deposit hostage. Ask for Tricia and she can be of great help! A Arhaus employs approximately 20+ people. DUTIES AND RESPONSIBILITIES You can make them your self quicker and for half the price. We are extremely happy with the items we purchased -- top quality and beautiful style. Sep 3, 2019 - Corporate Concierge in Boston Heights, OH Recommend CEO Approval Business Outlook Pros The company as a whole is awesome. She took a look at the rest of the house, consequently I bought more furniture! I'd give this place zero stars if I could. Both Michael and Kat were outstanding in ensuring the furniture best fit on my deck and was in line with my overall style. I love the products in this store. I ordered lamps and bedding. Anyone would miss this. I am very picky and a bit difficultshe was patient, professional with great taste.I ordered a sofa and fabric for my home which she help me choose and simply love everything. Can I pick up my merchandise at my local store? The only problem is they never told the delivery warehouse that these are paid for and communication internally is very pooor. The 2 wooden cocktail tables were finished so differently that they didn't even look like they were from the same set. Anyhow, we were greeted right away by one of the Designers, Tracy R. He was very polite and interested in helping us, not selling us. We have purchased gorgeous coffee table after seeing it on floor. Ugh. All Reviews Positive Reviews Constructive Reviews What can this brand most improve? This rating has decreased by -10% over the last 12 months. We will work with you to resolve the issue to your satisfaction. My experience here was terrible. They said "we rarely get delays." I recently purchased a sectional and a table. She is amazing!!!! Simply amazing. I purchased a lamp through Arhaus. The items arrived in August and were HORRIBLE quality compared to what was on the showroom that I was expecting. They have moved my delivery date multiple times and can not commit to anything. When they delivered in Nov 2021 they were the wrong chairs. Request your free catalog. There is an asterisk by the item, but that footnote talks about extra delivery charges for certain states. I was so disappointed their attitude, once they sold it they don't care anymore. Delivery fees are non-refundable with the exception of manufacturer defect or transit damage. The invoice is very misleading. Its total bs. Thank you Michael and Sandi Trish and Bob. Loved working with Etta and Chris. I've had the pleasure of purchasing a number or pieces and accent pieces from the UTC San Diego location. Shoppers near one of their outlet/discount stores, Arhaus The Loft in the Cleveland and Columbus areas of Ohio, can browse out-of-season pieces, overstocked, and special order returns at a discounted price.When it comes to customer experience, shoppers usually have positive feedback about the quality of Arhaus pieces as well as the beautiful and unique styles of home furnishings available to them. Any damage that occurs upon delivery must be noted on the delivery receipt and reported immediately. I would not recommend this place. Additional information about Delivery & Shipping. and he said those furniture are okay to be outside and rain they make that waywell i don't care what he thinks I would like to keep my brand new furniture to be new, and supposed to have the covers by now to protect from rain. Instructions to log into the Arhaus credit card account. I had been looking for a while and when I found this set I fell in love. I came home, took measurements and decided to call the business and place the chandelier on hold for pick up tomorrow. Go in and take a look, you'll be surprised at the quality, variety and the prices! Thank you to Daniel and Michael as well as the professional delivery team. I was asked to wait 3 months for my dining chairs only to be told to wait another month+ as there were more delays in manufacturingI've had it at that point so I decided to cancel my order and order similar-looking chairs at overstock for less than half the price! Placed an order for a dining room table in January. I found them to be solidly built. Clearance Items (marked Last Chance! I spend about $5k to purchase the patio furniture last December. Headquartered in Boston Heights, Ohio, Arhaus works with artisans internationally to make authentic, unique pieces. How can I check on the status of my order? He allowed us to walk around the store while he put together some quotes for us on several different couches and offered help if we needed it. Collections crafted from recycled metals, reclaimed woods, and other hand-finished, natural materials showcase beautiful, organic variations, irregular distresses, sporadic oxidations, color fluctuations, etc. Arhaus lighting pieces start around $60 for a simple pendant light and go up to $6900+ for a grand chandelier with 28 lights. Reviews and acts upon all email and company communications; . I would suggest that no one buy any product from this company. that's how i felt and I never recommend to buy furniture from them. Trish worked well with our schedules for delivery and Shamika, the manager, was there for us when any glitches arose. We purchased this table a year. 2022-2023 Slumber Search $1,000 Scholarship. All pieces look sturdy and well constructed. For this reason, we will be purchasing the Tahoe & we will continue to work with David. Without her I do not think I could have ever had done it. The customer service is reprehensible. Most of our products and custom options are available online, however not all pieces are shown. If I place my order, can you hold my items at your warehouse? When it arrived, it had a stain on it--water stain? The delivery process was painful and required baby sitting. They sure asked me to pay for the furniture right away. I was looking to get an, Sheila K. said: We are very satisfied with our selectionof Sultan Carpets for our. I couldn't be more pleased with this purchase! I was not told this at order time. Please send all requests to [emailprotected]. I love the quality, the color, the comfort we get lots of compliments. However, all this can be overlooked when you have the assurance that the person who took the time to care and had the patience to endure the changes and indecisiveness ( Cheryl ) was doing back-flips to accommodate.
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