If you have been scammed, well show you the steps you can take to report it. But I would like to reach more buyers. Case in point; I sold a wallet described as new in the box recently. For things like graphics cards your best bet is to sell locally, all cash. So it sucked having a negative mark on my account but it was the only thing I could do. Another issue that is unfair to sellers is when eBay calculates the exact shipping costs, but still takes a fee, leaving the seller to make up that loss. Put it in a bag took pics opened case and returned back explained. I sold 4 of the same items. Is this person trying to scam me and going to the lengths of altering the package and using a different item?? ive had power sellers defraud me for a 50 cent lowes coupon. They can claim the item was not received, claim a refund and make off with the expensive item. I have mailed items in that type of envelop but only ones that are lined with bubble wrap and it doesn't look like it's one of those. Youll be asked to provide evidence that the buyer returns a different item (I just submitted a pic of the item I sent and the pic the buyer sent me) and sign an affidavit. This was shipped by Global Shipping Program. They readily cooperate with law enforcement. The item ordered was a coil of hook & loop tape. This is why I take photos of the item with the eBay paperwork. 04:02 PM. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. They'll either provide you with additional delivery information, send you a replacement, or offer you a refund. Do not refund half. Do I have any standing with amazon to refuse to refund this return on this basis does anyone know, Ive never fought a return before but this was an expensive item (for me) and I really dont want to refund her the cost and the postage return on an item that I cant possibly resellall help gratefully received. Paid a tailor 4.50 repaired it and sent back with DPD signed for. Im concerned this is a scam. If the package was mixed up by GSP, then they should handle it. what is beyond infinity most expensive car ticket. Person found tampering with package can face up to 5 years in jail and/or $250,000 in fines.". If you want to file a refund request hassle-free, sign up for DoNotPay and do it in minutes! You have to make them paying you off a better deal than the hassle you will continue causing for them. I ended up having to give a refund in fear the buyer is going to give me bad feedback. 2) Buyer most likely will open SNAD return request. Cause his photo shows a like kind of item but not the brand or pattern I sent. So in order to sell my stuff I have to offer just regular shipping which doesnt come with tracking. Also on my initial dispute call the person I talked to said that I should try and see if they buyer would take a partial refund Really wish this sub didnt have a rule for sharing names of ebayers because thats definitely someone Id add to my blocklist. They have no reason to create one earlier. So eBay took the loss when they refunded me. Because eBay functions as an intermediary between private buyers and sellers, the idea of building an online reputation on the site is pretty important. You can request that the buyer send the item back to you immediately. I stopped shipping to Canada because of customs problems. If you are the intended recipient, it is a good idea to inform the sender, as well as to contact USPS yourself. I had been using half sheet sticky labels for almost a month before sending out this order. or the buyer? Who is the "they" who supplied you with a Canada Post tracking number after it went through customs? 26-05-2020 The final resort is to submit a missing mail search. Visit the nearest USPS location and fill out a request form. Buyers can return items for any reason on Amazon, and if you refuse to accept a return they are likely to put an A-Z claim in. by asking the buyer questions or calling the post office? Unfortunately, Significantly Not As Described (SNAD) claims are not covered for the seller. As its a scam, you will never see your money or your items again. She may have forgotten she purchased this one as well but from you. The status says the item was "Delivered to agent," so the item shows as delivered. Thank you sooo much for putting your story on here. I have a picture of the item preposting with the order sheet - a habit Ive got into with sending out bridal type things as these are often the people who return items. Attached is a picture of a side buckle and the package with address label. I swear. If you get the item back as a buyer you have the option to relist and recoup your outlay. I take pics and and email amazon all the details of before and after and the condition it is come back - The email will state that the payment will be released to you once you have proven that the goods have been sent. Offer to send the copied forms to an ebay chat rep. zahidzaman 2 yr. ago It's tough dealing with customer service when they're all Filipinos who don't understand or care. As per the returns policy you are within your rights to refuse it. Phone eBay and they said I should have tried harder. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. on "Hi. Well tonight I received the above email. This guide will tell you about the most common eBay scams, what to look for, and how to protect yourself. So we repaired and return an annoyed customer but couldnt do anything about it. Sometimes, a frazzled seller can inadvertently mix orders up and buyers end up with a different item on their doorstep. How were you able to call eBay? He immediately cancels the order and requests a refund. In some cases, the scammer will tell the victim that the former needs access to the latters bank account in order to process a refund. But so far no response from buyer. The scammer will ask for the victims gift card number to use as payment. To start, you have to rule out an honest mixup plus give a timid potential scammer an out. As completed feedback cant be disputed, it places some people in a position where they feel they must comply or risk the integrity of their account. This scam is a new twist on the offer of overpayment. If so, it's definitely not a package I've sent out. When a problem with your order occursit doesnt arrive or is the wrong itemthe victim calls this number. Ebay basically says, "Well we don't know what you actually sent the buyer so we can't be sure who's side to take here so we always favor the buyer." I am simply astounded. Disputing the chargeback can take a lot of time and hassle on your behalf. 1. 2 yr. ago Also you can file with USPS Postal Inspection for mail fraud jalamo 2 yr. ago What would you do? package or mail missing? Anytime I can create with the Stardream line, I jump at the . If you have any problems paying for your items, we . Example: The listing said "new," but the item was clearly used. Stockholm syndrome is a proposed condition in which hostages develop a psychological bond with their captors. Then gets mixed up on which item was wrong. New comments cannot be posted and votes cannot be cast, The unofficial eBay subreddit. Theres no possible way I sent the wrong item so hes trying to scam me. I asked Ron, who was by far the best rep I dealt with, what a seller had to do to prove to ebay that a buyer has sent a different item than what was sold. It is better to talk with them first before doing this. Accept it and issue return label. The law spells out how to challenge billing errors. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. Get that into the case, then contact eBay customer service and ask them to reassign the case to the GSP because it was their mistake, and it's not your responsibility. Then maybe they won't send it back and you won't have to refund. You can always appeal later. I immediately called ebay to appeal, signed an affidavit , and sent images of the box the item was shipped in (the original manufacturers packaging with matching serial number to what I mailed) and the graphics card inside the box with a different serial number. If it's a scam, call their bluff, tell them to send back the item, if they send you something other than what you sent, report to eBay. How do i handle this? I asked them what the item says on the back cause the item i sent has the brand name stamped on the back the item in his photo i suspect is not that brand and will not have the stamp. I would do that myself in those circumstances. This is the message:Just wanted to say that the item I received was not this one. A little detective work might find the answer. It was already on the way. But it would be kinda weird if the post office is secretly replacing nice quality branded merch in random packages with cheap nonbrand similar items. You can ask the customer to return the item, but he has no legal obligation to do so. this has happened to me a few times with FBA buying new and sending a clearly worn out used item as a return, Amazon, as usual, do very little, you have to accept it or go throw hoops to get any recompense For example, they may ask for cash, bank transfer, check, money order or even gift cards. The unofficial eBay subreddit. My guess this looks more like a customs/po thing than a buyer doing that, because I would think a buyer trying to fool you would more carefully cover the label underneath. I know the cheaper sellers are scammers because I do not sell wholesale or at any cheaper price. They should reassign the case to GSP, and it will disappear or be "resolved" on your account. I had to help my mom submit a dispute through eBay, as a buyer. STRICTLY NO CANCELLATION OF CUSTOMIZED ORDERS. However, this morning they sent me a rude email saying I'm sending fake products and to get a real job. 11. Thanks for the policy violation on your part eBay. I see two possibilities: either the GSP mixed up the package and sent the wrong package to your buyer, or the buyer may be pulling a scam. Call them constantly, email them, tweet them, bug the shit out of eBay for business on Facebook, demand to talk to supervisors, refuse their offers for a call back and stay on the phone instead so that they will have to update you every two minutes about their progress finding a supervisor. For anything over $1k I do a continuous recording of showing the item, packaging it, and printing/attaching the label, and writing the order number in the box.
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