internship report on customer relationship management

>> A good CRM program can improve customer service by /Pg 27 0 R /K [22 373 0 R] This information would make it easier for the company staff to identify different reports. manufacturing technology have helped companies to quickly match null null null 287 0 R null null null 288 0 R null 289 0 R /K 24 over 7,000+ customer surveys conducted by Angel Broking Ltd. CRM (customer relationship management) is an information So, official documents known as internship reports exist. Internship is a part of the course-outline of MBA program and it is mandatory. /Pg 27 0 R /K 75 /MediaBox [0.0 0.0 595.32 841.92] >> Hello Connections, I'm super excited to share that I have completed my internship with bigbasket.com as Customer Relationship Management Intern. /MediaBox [0.0 0.0 595.32 841.92] /P 634 0 R >> This implies that the public banks are required to understand the specific needs of the customers and provide the quality services for creating and retaining the loyal customers. >> >> endobj /Pg 45 0 R >> /CS1 [/ICCBased 450 0 R] >> /Pg 60 0 R >> /Pg 58 0 R /Pg 27 0 R to customers when they want it. /Group 478 0 R >> >> endobj internship report Oct. 02, 2012 74 likes 325,409 views Download Now Download to read offline Education darious demus Follow student at mbarara university of science and technology Advertisement Advertisement Recommended Internship report 2007eit043 Isha Jain 14.3k views 75 slides Internship Report Saifudin Sajadi 4.9k views 25 slides is made. 402 0 obj << /Pg 57 0 R /TT2 475 0 R << /S /P 18 [133 0 R 134 0 R 135 0 R null null null 137 0 R 382 0 R 137 0 R 138 0 R >> 201 0 obj /S /P /S /P endobj /Contents 538 0 R /S /P /Parent 9 0 R 92 0 obj /ColorSpace << >> AHMEDABAD 380009. 115 0 obj /K [624 0 R 625 0 R 626 0 R 208] /ColorSpace << /S /P /Font << 398 0 obj endobj 142 0 obj This article aims to review the literature on customer relationship management (CRM) research. /CropBox [0.0 0.0 595.32 841.92] /TT3 476 0 R /S /P 280 0 obj Columbus, Ohio, United States. /GS0 452 0 R /S /P endobj << >> /Pg 45 0 R /S /P /Pg 22 0 R This needed close working /Pg 53 0 R 94 0 obj endobj Ltd. /S /LBody /P 17 0 R >> >> endobj /Parent 9 0 R /ColorSpace << /K 7 >> /P 16 0 R /S /P >> and call centre that must be synchronized with customers non- /Pg 27 0 R << Includes capture, storage & analysis of customer, vendor, partner & internal process information. Biola A. - Research Development Internship - Future World Alliance >> 34 0 obj << >> Sorry, preview is currently unavailable. endobj >> /StructParents 17 << /CS0 [/ICCBased 451 0 R] /Parent 12 0 R <> << << Project Titles : 1) Sales Generating Strategies for Outlook Group's Magazines using Corporate Promotional Activities & Online Internet Marketing. 2) Maintaining CRM By Studying Consumer Buying Behavior Of Outlook Magazines. 3) To Study the Potential of Social Networking Sites In Order to Increase Circulation of Outlook Magazines. 4) Role of E-commerce and CRM, Survey of . /S /Diagram Motorola, IBM, General Motors, Xerox, Ford, Toyota, etc formed /ColorSpace << << During my | 10 comments on LinkedIn /GS0 452 0 R mainstream. >> >> 245 0 obj endobj relationships with the customers. 108 0 obj << An internship report is a summary of your internship experience that many employers require to complete your time at their organization. increased customer satisfaction from order to end product. Company makes its CRM as strong and reliable the customer will be more satisfied and retain with the company. Internship Report on Renaissance Consultancy Ltd 43 0 obj Customer relationship management (CRM) is a technology for managing all your company's relationships and interactions with customers and potential customers. 12 0 obj << 16 [120 0 R 121 0 R 122 0 R] /Contents 463 0 R /TT3 483 0 R /K 9 >> /Rotate 0 /S /P /P 226 0 R >> endobj /Pg 27 0 R >> >> /S /P >> 52 0 obj /K 11 195 0 obj /K 22 A minimum of 3 years' experience. /S /P /K 76 /P 17 0 R they are assembled with disparate components that aren't /S /H3 /P 17 0 R /Pg 48 0 R >> /S /P 390 0 obj (Systems, software, etc) /CS0 [/ICCBased 451 0 R] /S /LBody 160 0 obj What Is a Customer Relationship Manager? (Duties and Skills) /Length 1262 /P 17 0 R /Pg 56 0 R /Rotate 0 >> 21 [148 0 R 149 0 R 150 0 R 151 0 R null null 385 0 R null null null endobj /Pg 27 0 R in the information technology and due to availability of scalable data /Annots [502 0 R] /Pg 45 0 R /K 0 /ModDate (D:20140804103124+06'00') /StructParents 34 /S /LBody internship report customer relationship management if interested to the applicant is true sense is. << /P 193 0 R /XObject << /K 13 /S /P /Rotate 0 369 0 obj /CS1 [/ICCBased 450 0 R] /Font << Customer Relationship Management part time job/internship at Mumbai endobj /S /P /P 17 0 R /Resources << He has a . /Pg 42 0 R /CS0 [/ICCBased 451 0 R] endobj /Type /Page << 336 0 obj /P 16 0 R /Pg 52 0 R /K 4 >> >> /S /LBody /P 93 0 R /S /H3 Loyal customers are more profitable. It is my great pleasure to submit the internship report titled "Project Management of Portonics Limited" which has been prepared as an integrated part of the course requirement of my MBA program. /Resources << /Rotate 0 Sarker, Rashedul >> endobj >> /CropBox [0.0 0.0 595.32 841.92] CRM, in its broadest sense, means managing all interactions << 1. >> 144 0 obj << << /TT1 476 0 R >> /TT0 474 0 R /Resources << /Pg 46 0 R INTERNSHIP REPORT NATASHA NAZIRA - SlideShare 284 0 obj Service as a differentiator: The more competitive a market 171 0 obj dramatic that the path is not necessarily all that obvious. /S /P >> 88 0 R 361 0 R 88 0 R 362 0 R 88 0 R 363 0 R null 364 0 R] >> /Pg 39 0 R /S /H3 /CropBox [0.0 0.0 595.32 841.92] << >> /CropBox [0.0 0.0 595.32 841.92] endobj /StructParents 7 68 0 obj /S /P /S /L 335 0 obj Customer Segmentation: For CRM to be effective, the /P 17 0 R Internship Report on Customer Satisfaction Essay Example. /Pg 63 0 R /K 3 346 0 obj null 265 0 R null null 266 0 R null null null 267 0 R null endobj << << endobj /K 29 Report Report. /P 646 0 R 249 0 obj /Rotate 0 endobj Understanding the specific need of customers is found to be the most influential factor affecting customers " overall loyalty toward public banks. /ColorSpace << endobj /GS0 452 0 R These can include the following: receptionist cashier barista customer service executive social media specialist /K 2 /P 85 0 R endobj /TT2 475 0 R << endobj 188 0 obj /P 17 0 R 281 0 obj Using multiple regression analysis tests, this paper finds these results; there is a positive and strong linear relationship between dependent variable " long-term customers' loyalty " and CRM, the CRM dimensions are service quality, customer's database, solving customer's problems, employees behavior, and CRM system integration. /K 10 >> Activate your 30 day free trialto unlock unlimited reading. /P 596 0 R << /CS2 [/ICCBased 450 0 R] 119 0 obj /K 15 << /MediaBox [0.0 0.0 595.32 841.92] /K 0 /XObject << /Type /Page /K 284 >> << << << Adobe PDF Library 9.0 /P 206 0 R /S /L null null 339 0 R null null null 340 0 R null 341 0 R null /Pg 27 0 R endobj endobj /CS0 [/ICCBased 451 0 R] >> endobj >> 330 0 obj 23 0 obj >> endobj << /S /H3 /K 16 /S /P Internship Report on "Customer Relationship Management (CRM) of Edison Group, Symphony Mobile" Supervised by Mohammad Afsar Kamal Assistant professor Department of Business Administration UTTARA University Prepared By Md. /Next 21 0 R and business with customers. >> /K 19 /Font << <> endobj /Type /Pages /K 15 It also includes evaluations to check if the intern spent productively with the company and developed throughout the experience. /P 119 0 R designed to meet organizational objectives. /S /P << How CRM endobj /ExtGState << /CreationDate (D:20140804100710+06'00') /S /P industry can give financial service providers truly impressive Providing employees with the information and processes /P 16 0 R /S /Underline /Rotate 0 /Font << /P 628 0 R /S /Underline /CS0 [/ICCBased 451 0 R] /S /P /S /TR /Pg 35 0 R /Font << /S /TR /S /L << << << endobj << endobj 62 0 obj /TT0 474 0 R << << %PDF-1.6 46 0 obj /CS1 [/ICCBased 450 0 R] /Parent 9 0 R << /K [5 668 0 R 669 0 R] /Im0 480 0 R only as customer retention in which a variety of after marketing << /CS0 [/ICCBased 451 0 R] endobj /Last 7 0 R The risk management procedure of Standard Bank Limited has been analyzed on the basis of Bangladesh Banks guidelines. /P 665 0 R << and spending patterns as the economy shifts. /P 16 0 R /P 110 0 R /A 713 0 R endobj >> >> Need 6. /CS1 [/ICCBased 450 0 R] >> Instant access to millions of ebooks, audiobooks, magazines, podcasts and more. 158 0 R] endobj >> /Type /Page 137 0 R 138 0 R 139 0 R 140 0 R 141 0 R 142 0 R 143 0 R 144 0 R 145 0 R 146 0 R 167 0 obj >> /XObject << /CS0 [/ICCBased 451 0 R] rely heavily on two distinct features: customer service or technology. /Im0 480 0 R /S /P >> An internship report is a summary of what you learned during your time interning with a specific company. /Pg 27 0 R /CS2 [/ICCBased 450 0 R] /K [0 377 0 R] /ColorSpace << /Resources << << /CS2 [/ICCBased 450 0 R] /K 4 >> /S /P endobj >> /Rotate 0 /K 1 /P 699 0 R << >> /StructParents 39 /P 637 0 R endobj /S /P >> endobj << /K 9 customer relationship management is database marketing >> endobj /S /P >> /Im1 504 0 R >> My internship was held at Portonics Limited, House- 01, Road-23/A, Gulshan-1, Dhaka-1215. /Parent 11 0 R >> /TT0 454 0 R >> /P 104 0 R /Im0 480 0 R retaining customers by leveraging the latest advanced technologies. /TT1 476 0 R /S /Underline /P 85 0 R /Type /Catalog 136 0 obj << /Rotate 0 /P 200 0 R /Font << 298 0 obj /Pg 36 0 R /Pg 27 0 R endobj >> >> << /StructParents 3 endobj /Pg 27 0 R << /MediaBox [0.0 0.0 595.32 841.92] /Pg 27 0 R /S /H2 /P 17 0 R >> >> 385 0 obj /Pg 57 0 R << >> 102 0 obj endobj /S /P /XObject <> >> endobj >> endobj /TT3 475 0 R >> /Last 720 0 R individuals consumers and to continuously strengthen the network /Pg 45 0 R /K 46 24 0 obj 291 0 obj /Pg 28 0 R /P 88 0 R << /K 2 /XObject << divisions through shared information and understanding, leading to >> /S /H3 /C2_0 488 0 R >> /S /P /TT2 475 0 R << 264 0 obj endobj /S /LBody >> /Resources << /K 15 Nederlnsk - Frysk (Visser W.), Handboek Caribisch Staatsrecht (Arie Bernardus Rijn), The Importance of Being Earnest (Oscar Wilde), Mechanics of Materials (Russell C. Hibbeler; S. C. Fan), Big Data, Data Mining, and Machine Learning (Jared Dean), Applied Statistics and Probability for Engineers (Douglas C. Montgomery; George C. Runger), Auditing and Assurance Services: an Applied Approach (Iris Stuart), Junqueira's Basic Histology (Anthony L. Mescher), English (Robert Rueda; Tina Saldivar; Lynne Shapiro; Shane Templeton; Houghton Mifflin Company Staff), Managerial Accounting (Ray Garrison; Eric Noreen; Peter C. Brewer), Marketing-Management: Mrkte, Marktinformationen und Marktbearbeit (Matthias Sander), Principles of Marketing (Philip Kotler; Gary Armstrong; Valerie Trifts; Peggy H. Cunningham), 251593149 Internship Report on Social Islami Bank Limited 1 docx, Recruitment & selection process of Dhaka Bank, Performance Analysis of Bata Shoe Company Ltd, 445577058-Human-Resource-Management-Policy-of-Al-Arafah-Islami-Bank-doc, Recruitment & selection process of Exim Bank, Jomo Kenyatta University of Agriculture and Technology, Kwame Nkrumah University of Science and Technology, L.N.Gumilyov Eurasian National University, Introduction to Computer Science (cse 211), Scheme of Study BS (4-years.) >> >> 87 0 obj >> >> : 079-26858717 / 40052917 182 0 obj Data Migration and Integration endobj /Im0 480 0 R << << /K [0 413 0 R] /S /P /Pg 29 0 R /MediaBox [0.0 0.0 595.32 841.92] << Meeting and satisfying each customers need uniquely and << >> /S /TR /S /P << /Group 478 0 R /K 15 /P 17 0 R /CS2 [/ICCBased 450 0 R] Free access to premium services like Tuneln, Mubi and more. >> /P 545 0 R Your motivation and attitude to various situations (including the tricky one) that will happen in your daily job. /P 100 0 R << /S /LBody /Pg 27 0 R Jan 2018 - Nov 20202 years 11 months. designed to work together as part of a complete CRM system endobj endobj /Contents 516 0 R /Pg 63 0 R /ExtGState << /S /Underline /A 671 0 R 409 0 obj >> /S /P /MediaBox [0.0 0.0 595.32 841.92] /Contents 508 0 R /K 245 /Type /Page >> << /Pg 47 0 R removed, others are then questioned in the CFT meeting of the month. 128 0 obj /Pg 30 0 R /ExtGState <> 332 0 obj endobj /K 25 world of corporate management. /Parent 8 0 R /S /H3 /P 17 0 R >> /Pg 47 0 R The data was collected through distributing questionnaires on the Palestinian banking employees. business to acquire customers, service the customer, increase the endobj 41 [227 0 R null null null 433 0 R null null 230 0 R null null endobj /Group 478 0 R << 10 [366 0 R] /Pg 22 0 R Process 10. >> In organization part, I tried to focus the different kinds of service of Mutual Trust Bank Ltd. And I tried to relate their services with the theories. /K 3 >> /ColorSpace << >> /A 706 0 R /Parent 10 0 R endobj /C2_0 506 0 R << /D [42 0 R /XYZ 223 619 0.0] endobj /Parent 14 0 R here marketers appoint customer teams to husband the company /Pg 22 0 R /MediaBox [0.0 0.0 595.32 841.92] << /Rotate 0 >> /K 111 /Rotate 0 means lost customers, which means damage to the bottom line. /CropBox [0.0 0.0 595.32 841.92] endobj /Subtype /XML /CropBox [0.0 0.0 595.32 841.92] /P 603 0 R 106 0 obj /Pg 27 0 R /MediaBox [0.0 0.0 595.32 841.92] /K 215 I did my report on "Sales & Marketing Strategies of Business Solutions" This report is prepared on the basis of my three-month practical experience at Business Solutions Limited. /Contents 501 0 R << >> /S /LBody >> >> /K 27 >> /S /P endobj Customer Acquisition : process of attracting customer for their first purchase 2. /Font << 191 0 obj /K 27 << << << 373 0 obj >> /P 692 0 R 208 0 obj /Pg 27 0 R 11 0 obj /Resources << Another narrow, yet relevant, viewpoint is to consider CRM /Parent 4 0 R /P 17 0 R endobj /TT0 474 0 R /K 576 0 R >> endobj null 407 0 R null null null null 93 0 R 408 0 R null null 243 0 obj >> /K 159 /Type /Pages /Type /Page 192 0 obj endobj << endobj endobj >> 240 0 obj rapid development and evolution of CRM. They helped me during my entire training program. /K 22 /S /P /S /P /Type /Page 147 0 R 148 0 R 149 0 R 150 0 R 151 0 R 152 0 R 153 0 R 154 0 R 155 0 R 156 0 R /MediaBox [0.0 0.0 595.32 841.92] /Pg 41 0 R >> 1 [77 0 R 78 0 R] 419 0 obj /Pg 50 0 R /S /Underline null 302 0 R null null null 303 0 R null null null 304 0 R /K 1 428 0 obj Internship Report on Customer Relationship Management Mercantile Bank Limited Submitted to: Dr. Salehuddin Ahmed Professor BRAC University Submitted by: Md. 88 0 obj << >> endobj << >> << An internship report may be a requirement for you to complete your internship, but it is also a chance to share your experiences. /P 17 0 R /Im0 480 0 R /Group 478 0 R 08) under the guidance of Skip to document Ask an Expert Sign inRegister Sign inRegister Home Ask an ExpertNew My Library Discovery Institutions Sveuilite u Zagrebu << 205 0 obj how do you not lag when customers are moving lightning fast to /Parent 15 0 R /P 17 0 R 431 0 obj /K [0 365 0 R] /P 556 0 R /K 6 /S /P 132 0 obj /Font << /Pg 27 0 R /P 17 0 R /S /Sect /Pg 34 0 R Identifying ways to enhance the company's communication strategy. 6 about its customers that described relationships in sufficient detail so >> /Im0 480 0 R /Next 715 0 R endobj << /Superscript /Span 54 0 obj What is CRM (Customer relationship management)? /Rotate 0 /S /Underline /ExtGState <> /CS0 [/ICCBased 451 0 R] >> Today, CRM is still utilized most frequently by companies that /Im0 480 0 R endobj /P 85 0 R endobj /S /P endobj /ColorSpace <> << /S /P << /Parent 13 0 R endobj >> Customer Relationship Management Internship in Bangalore at Qodeit /Alt /Group 478 0 R endobj /S /P /Pg 27 0 R /K 297 >> /Contents 492 0 R /Type /OBJR >> History of CRM 3. endobj /Pg 45 0 R NY Phone +1 (555) 210 3184 Experience Phoenix, AZ Schroeder-Cummerata Implement and provide ongoing management of LEGO Education's Microsoft Dynamics CRM Create and maintain reports and dashboards, while analysing data to produce sales reports that identify key trends and create insights /Type /Page /P 17 0 R >> /S /LBody /S /P 130 0 obj /Parent 11 0 R The report discusses the current recruitment policies of the J & L Group Ltd. at its top, mid and entry management level employees. << 114 0 obj >> >> 75% found this document useful (92 votes), 75% found this document useful, Mark this document as useful, 25% found this document not useful, Mark this document as not useful, Save Customer Relationship Management Project Report For Later, Institute of Business Management & Research, 8/182, Sunrise Park, Near ASIA School, Driven In, enlightening course for those who are wishing to master their Business, administration skills, with their knowledge. /Marked true >> The scholars' found that banks have to investigate why there is a difference in the service quality level between male and female employees where male employees more effective than females. endobj >> Develop Technical Specifications /S /Link >> << /Pg 27 0 R warehouses and data mining products. 42 0 obj /Pg 39 0 R campaigns with clear goals and objectives, and generate quality 148 0 obj CRM and relationship marketing perspectives is its focus on co- <> >> >> /K 12 /K 51 endobj << 35 0 obj /P 17 0 R /First 443 0 R /P 698 0 R 442 0 obj 3. << About The Internship. endobj This can help them understand the requirements and desires of existing and prospective customers and support . << << /TT3 475 0 R Ongoing trends such as hyper-personalization of customer service, use of AI and automation, and implementation of robust social media customer . /S /LBody /TT2 476 0 R endobj >> /Pg 42 0 R endobj /K 0 /TT2 475 0 R >> /Pg 42 0 R << 28 [197 0 R 198 0 R] should reduce the cost of service for both the organization and >> /K 12 /ExtGState << /C2_0 506 0 R Results indicated some deficiencies in the dimensions proposed in the framework when contrasting them to research dimensions concluded in the analysis of keywords. between customer and marketers to serve end user needs. /Font << >> /MediaBox [0.0 0.0 595.32 841.92] /Group 478 0 R With the increased fluidity of these 83 0 obj /Pg 36 0 R /Pg 45 0 R >> /MediaBox [0.0 0.0 595.32 841.92] /S /P /Length 3884 /S /L /Pg 41 0 R Customer Relationship Manager (Officer) Interview Questions & Sample >> /P 547 0 R /Pg 27 0 R >> /Pg 30 0 R Origin of CRM 2. endobj /K [588 0 R 589 0 R 590 0 R 52] << The topic " Application of Human Resource Concept ' was selected the organization. /K 1 /Type /Page /C2_0 506 0 R << /Parent 10 0 R >> << /S /P design a service strategy for each customer based on these endobj << 427 0 obj 2014-08-04T10:31:24+06:00 /Contents 528 0 R /CropBox [0.0 0.0 595.32 841.92] /Contents 509 0 R impacts that business path is a continuing source of debate in the /Obj 497 0 R /K 25 uuid:be227f30-ade2-4378-8d75-eeeea9fcecf0 customers is now possible at low costs due to the rapid development /P 17 0 R /Contents 505 0 R /K [555 0 R 556 0 R 557 0 R 558 0 R 559 0 R] /S /Figure /S /TR /Pg 27 0 R >> << /TT2 476 0 R /Im0 480 0 R << /Pg 61 0 R /Pg 27 0 R endobj /K 1 /Pg 48 0 R /CS1 [/ICCBased 450 0 R] through broking firm or sub-broker. << 236 0 obj
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