So after this poor attitude we asked how much it is to try the gym out, it is a whopping 16 which is way too expensive to attract new customers.The staff also don't really have a clue about what they are doing. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. Head office failed to respond to emails! The main reason that I joined is for the Les Mills Combat class. They informed me of a 30 day notice period and promised me they actually will cancel my membership now. If you want to swim, join the KAL club in Huddersfield, an all-around much nicer experience! This happened on several occasions making me again not really want to use the pool and steam room. It's warm, and usually quiet and has dimmed mood lightingThe steam room and jacuzzi are great too but I rarely use them. I have been trying to contact them for a refund for months and have been completely ignored. Verification can help ensure real people write reviews about real companies. The equipment is good and I find that any issues raised were dealt with quickly and professionaly. After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. Find out how we combat fake reviews. In reality this was my experience. However, Truym's parent company, Harlands continued to take monthly membership from my account for 6 months at a total cost of 175 approx. Top gym with great facilities and friendly staff that are always willing to provide support and advice. I will probably be ending my membership soon and going to a cheaper competitor.Sauna and steam room is really nice, it's a shame the equipment is old and dirty. Pool full of screaming kids. I've been emailing the headquarters with no response for 2 weeks and there's ZERO guidance on their website or online for who to contact (other than your local gym) or how. Jacuzzi not in use all the time.Air con on at the gym qhich is fine, but not at the pool. Absolutely flabbergasted of the audacity and attitude she had with me. AVOID LIKE THE PLAGUE. Consistently fail to keep to their own opening and closing times. But I suppose you get what you pay for. I use both the free weights, machines and also classes. Bring back Les Mills Body Combat please! Been coming here for many years and have always found the staff very pleasant and welcoming. | Read 61-80 Reviews out of 255 Great gym that everyone feels comfortable and Staff are an asset to the place. The staff, although minimal, are friendly and helpful. typical!!!! trugym customer service. Maybe they could squeeze in another floor mat area near the gym balls. I'm sure there will be better gyms in whatever area you are in, so I'd avoid this place just in case they decide to close another club, because no one will be told until it's closed. Lovely facilities, long opening hours, relaxing pool area, plenty of gym equipment, reasonable rates, and clean. Finally. I tried to speak to the gym they said there was nothing they could do. I think there are more people than the capacity of gym. The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. Don't make the same mistake I did, seems a lot of their branches go under at a moments notice. Join the 261 people who've already contributed. The only classes worth attending are the ones run independently, much better than the loud lacklustre performances of the staff. How many stars would you give TruGym? The floor is never cleaned properly and the water dispenser has mild on it. Companies can ask for reviews via automatic invitations. Good luck TruGym you are going to need it! Plus side, plenty of cardio equipment. Absolutely Disgusting service their staff misdirecte you and then they go and say we didnt say anything, ridiculous service also very rude . I signed up back in August, waiting absolutely ages for it to open. As far as I'm aware non of the members have received refunds on their memberships either. All of the members that I have encountered at the gym were very supportive and helpful. Any attempt to contact head office is ignored. Great gym, Centre of Bromley and easy for me to get to.There is free parking right out side after 6:30 which is perfect for me as i go after work. They are young, inexperienced and basically don't want to be there. If payments were made by credit card or by debit card within the last 3 months your bank should be able to help. We use cookies to ensure that we give you the best experience on our website. Companies can ask for reviews via automatic invitations. Lots of the equipment is shabby and in need of replacement and faults arent always identified by staff. There were a lot of guys when we went waiting outside. It goes against our guidelines to offer incentives for reviews. Terrible service. Cannot believe for a gym that is struggling to get customers, they do not welcome a free training session so that the public can try out the gym. Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. Poorly managed, as I hardly see any staff attending to stray weights left behind by users or instructing users to put their weights back after use. kept it quiet from staff aswell ! This was a friendly gym in Boston Lincolnshire. We use dedicated people and clever technology to safeguard our platform. If you like swimming, prepare to be hugely disappointed! truGym | Low-Cost Contract & Non-Contract Gym Memberships UP TO 50 FREE CLASSES Whatever your age or ability, we have a class to suit you - including Yoga, spin, LBT and plenty more. A great selection of cardio, strength, resistance and functional equipment to suit all ability levels. Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. Staff on the phone where rude and abrupt and not helpful at all. Poor customer service and conflicting information provided by staff! A nice gym and I enjoy my early morning workouts. As the face of the organization, the customer service team is instrumental in building and maintaining that reputation. Even spend time trying to find a locker that works!PRO's / The gyms open times are good. They want you to sign up to a 12 month contract with the promise you can freeze free of charge. Great equipment and when broken is fixed quickly. I am a paying customer at the Thorpe-Bay branch and asked if my wife could try out the gym as she was interested, they said no we can only show you around. They definitely make it difficult to contact them through their website. Well located gym, friendly staff very clean, some equipment showing need for repair or replacement. | Read 101-120 Reviews out of 262 It pains me to say this but it would have been 5 stars for the way the great staff are/were also the fantastic classes were in BromleyThe trouble is that the staff were told by text message last night at 10:30pm that the gym is to close and will not be opening again.This is just a disgraceful way to treat everyone involved, especially by text with no notice, can only assume due to covid it was loosing money but come on Trugym this is disgusting!! Friendly staff. The list of kit faults is long much of which needs either a battery ,spanner or Allen key However management dont seem too concerned about walking around and sorting it outWeb sight is not up to date and the terms and conditions are un obtainable, gym location list is wrong Ipswich is not even listed and thats a just a 30 second input job, Trugym Gateshead Plenty of equipment and never have to wait to get on a machine. Poor poor POOR.So unhappy I've been unfairly charged for 3 months membership when I haven't been since maybe Feb, if AT ALL this year (it's now October). However I have a major issue with the classes that are run as well as the management of the club. This week i have attended a tone class and a body pump, both were identicle. Staff were non empathetic and unhelpful following the incident. Many thanks, I've been going to the gym in Luton for few months , staff is rude and not helpful at all, even thou it's a women only gym they will allow men to walk in with a minute notice after complaining i've been ignored and treated rudely.Cancelled my membership and direct debit has been still taking off my account every month.Customer service hard to contact still fighting for refund and stopping the direct debit .Terrible experience, Have been going to this gym before it was called fitness first and this so called company took it over . Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*. My contract expired and I cancelled my membership. I have returned to the gym since the classes started up again, I am happy with the distancing and cleanliness however the standards of the classes are poor, normally they are run by independent trainers but in the move to save money they are run by existing staff. How many stars would you give TruGym? Now they demanding me aggressively to pay 225 bc of THEIR mistake. Moreover i received several very abusive emails from them in the days following. | Read 21-40 Reviews out of 264 The gym at Stockton is drastically in need of input.There is NO air conditioning, which wouldn't be so bad but the windows don't open either, so it's mafting. When it comes to growing a business, reputation is everything. Join the 269 people who've already contributed. If you like swimming, prepare to be hugely disappointed! TruGym - Chatham , Kent BranchI stop using the Gym since April 2018 due to relocation , I never got around to cancel my membership. Having moved from another club where I paid more than double the price and much later opening times and had to give 3 months notice to leave - although there was a pool - thought Id try. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Fitness & Weight Lifting Fitness centre TruGym TruGym Reviews 272 Poor 2.0 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 29% 17% 12% 2-star 8% 1-star 34% Filter Sort: Most relevant Waleed 1 review GB 5 days ago Huddersfield gym- horrible service No on-duty lifeguard (is this actually legal!!!). Went there this afternoon and there was signing stating the gym was forced to close. we were never told about it and there are no signs of cctv anywhere to warn us. Don't make the same mistake I did, seems a lot of their branches go under at a moments notice. Anyone can write a Trustpilot review. Pay a little bit more and go somewhere decent ! Hi BAPlease accept our sincere apologies for the negative experience you've had with truGym. I tried conversing with someone on their FB page but they were clueless as well, telling me 'i hope things have been resolved??' Overall it is an great experience for me and many other working women who can still work out regardless of their busy schedules. I'm unable to post links, but if you google 'Trugym Folkestone' or 'Trugym Plymouth' Plymouth Live and Kent Online have published a number of news articles which back up my review. Please bear in mind that was at 18:30 in the evening and I only wanted to try for an hour. I have been going to truGym stevenage for over a month and I find the staff very helpful especially Lewis Marshall (Fung Ling pang). Cancelled after one year membership. Not a problem there are always teething problems. The gym did not respond to my complaint. The staff are friendly and the gym is very tidy. I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. Seems like nothing is ever cleaned. The staff, although minimal, are friendly and helpful. I wouldn't approach them as they're working with people when I see them.There is never a queue for equipment apart from the floor mat area. If you are looking for fluffy towels and a 5 star experience this is not your place. Plus, you avoid the $5 phone payment processing fee. I used to be with DW you in Huddersfield then true gym took it over. How many stars would you give TruGym? Fuming to be honest. Awful showers. Join the 271 people who've already contributed. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. A positive and social environment to train and meet people. i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym. The most important rule in providing excellent customer service is to be friendly. Your experience matters. So unprofessional. Always clean but sometimes have to ask for blue roll on weekends bit slow to get machines fixed but theres always an alternative.. the lass that works there weekday afternoons is an excellent example of how gym staff should be, always fills you with motivation and always full of beans (Marie) . We use an external company to collect, manage and process direct debit payments. This gym is great! So I worked here (Boston club) as a gym and fitness instructor before it was closed down out of nowhere. And maybe something on the wall with ideas for kettle bells and how to use the other equipment as there is a lot that I am not sure how to use. Same story as everyone else, closed gym without warning and still waiting a refund, which I assume Ill never get. Every message I had left was not responded to directly by the manager. Anyone can write a Trustpilot review. the gym is very clean, the staff are very friendly and always up for a laugh! The air conditioning does not cool sufficiently for the Body Pump class, making it very uncomfortable.2) I missed a Tru Combat Thursday class once a few weeks ago and got an email reminding me to cancel the class if I could not attend. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. woodland hills market owner; warframe norg brain without bait; firefighter class a uniform pin placement. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. DONT GO TO THIS PLACE AT ANY COST, Trugym chatham, I didn't like the showers. Already too busy at peak times and recruiting for new members at local university.AC is not good enough during Summer months. The staff and instructors are lovely and always happy to help. The room upstairs has old rusty floorboards and a disgusting air con system that is black covered in dust and dirt. There is a sign on the door which states check opening dates on social media. He failed to take any responsibility, stating that it was Harlands that needed to sort it out. How many stars would you give TruGym? Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. It goes against our guidelines to offer incentives for reviews. Your experience matters. Your cars are not safe! The pool is regularly cold (the boiler once broke down and there was literally no heat in the pool), and the steam room frequently fails. The equipment is good and I find that any issues raised were dealt with quickly and professionaly. But the other equipment makes up for it. Avoid. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Fitness & Weight Lifting Fitness Center TruGym TruGym Reviews 272 Poor 2.0 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 12% 8% 1-star 34% Filter Sort: Most relevant Waleed 1 review GB 19 hours ago Huddersfield gym- horrible service
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